Operations Manager - RAC2
Internship Ebene, MAURITIUS Project / Product management
Job description
about the role
Knowledge Management (Capitalisation sur les bonnes pratiques)
Training & Development (Assurer la Formation des effectifs RAC)
Resource Management (Gestion des ressources - recrutement, gestion du turn over , évaluations … )
Matrix Management (Management matriciel en relation avec les donneurs d'ordre)
Business Performance (Performance Business - satisfaction Client par exemple, ... )
Productivity & Efficiency (Assurer l’Efficacité de la production)
Managing & Communicating Change (Conduite de changement au niveau des actions day to day en fonctin des évolutions des besoins Clients )
Continual Improvement - Progression continue basée sur la capitalisation des meilleurs pratiques
Performance Management - Gestion de la performance des effectifs
Process Compliance & Adherence (Respect des process et des procédures)
Escalation Management (Gestion des escalades )
about you
Behavioral skills
1 agility - advanced
2 flexibility - advanced
3 innovation - advanced
4 results driven - advanced
5 communication - advanced
6 prioritization and balance - advanced
Professional skills
1 global effectiveness - advanced
2 customer service orientation - advanced
3 operational and financial excellence - advanced
4 knowledge and development - advanced
5 teamworking and networking - advanced
6 leadership and matrix management - advanced
7 employee development and performance management - advanced
8 delegation and empowerment - advanced
9 negotiation, presentation, and organization - advanced
additional information
Education, qualifications, and certifications:
Degree/Equivalent in telecommunications field, preferred
Experience:
Customer Service and Telecommunications experience, highly desirable
3-5 years experience in the specified local telecommunications area
department
Customer Services & Operations
contract
Regular