Operations Manager - BOA Production

Job description

about the role

Knowledge Management  (Capitalisation sur les bonnes pratiques)

Training & Development (Assurer la Formation & montee en competetence  des effectifs )

Resource Management (Gestion des ressources - recrutement, gestion du turn over , évaluations … )

Matrix Management (Management matriciel en relation avec les donneurs d'ordre)

Business Performance (Performance Business - satisfaction Client par exemple, ... )

Productivity & Efficiency (Assurer l’Efficacité de la production)

Managing & Communicating Change (Conduite de changement au niveau des actions day to day en fonction des évolutions des besoins Clients )

Continual Improvement - Progression continue basée sur la capitalisation des meilleurs pratiques

Performance Management - Gestion de la performance des effectifs

Process Compliance & Adherence (Respect des process et des procédures)

Escalation Management (Gestion des escalades )

about you

  Behavioral skills
1 agility - advanced
2 flexibility - advanced
3 innovation - advanced
4 results driven - advanced
5 communication - advanced
6 prioritization and balance - advanced

  Professional skills
1 global effectiveness - advanced
2 customer service orientation - advanced
3 operational and financial excellence - advanced
4 knowledge and development - advanced
5 teamworking and networking - advanced
6 leadership and matrix management - advanced
7 employee development and performance management - advanced
8 delegation and empowerment - advanced
9 negotiation, presentation, and organization - advanced

additional information

Education, qualifications, and certifications:

Degree/Equivalent in telecommunications field, preferred

 

Experience:

Customer Service and Telecommunications experience, highly desirable

3-5 years experience in the specified local telecommunications area

department

Customer Services & Operations

contract

Regular