Monitoring Operations Expert

Job description

about the role

- Managing Monitoring Productions/changes on different monitoring solutions validated by Monitoring Engineering
- Providing 24*7 technical support for monitoring infrastructure servers used for monitoring (on-call is required during non business hours)
- Managing accounts for all monitoring tools (creation, deletion and modification)
- Supporting the BEM “BMC Event Manager”
- Managing All tools used for monitoring
- Deploy Patches and new releases on Monitoring servers with different OSs
- Managing the BCO tool “BMC Capacity optimization”
- Tracking/Solving all monitoring incidents raised by servers’ owners
- Testing new packages provided by Monitoring solutions for validation before their deployment
- Reporting server usage (for license purposes)
- Contributing in the appliance of a better event management process

about you

- Very good understanding of monitoring tools (Ex. BEM, PCO, Citrix, HPOV,SNMP, SCOM, GSX, Minotaure, Witbe & BCO)
- Expert on Unix Solaris system administration (Certificate is a plus)
- Very good understanding of IT & networking fundamentals (CCNA is a plus)
- Very good understanding of Linux and windows operating systems
- Very good understanding of SNMP protocol and MIBs hierarchy
- Good Understanding in Scripting (Perl, Bash)
- Very Good understanding of Oracle DB Fundamentals
- Very Good understanding of VMware Technologies
- Good Knowledge of SCOM
- Good Presentation skills
- Good understanding of ITIL processes (ITIL Foundation)
- Very good communication, facilitation and customer facing skills
- MSCE is a plus

additional information

Educational background:
- Computer, Communications or Electronics B.Sc. or B.Eng. Degree
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills ...) is a plus

Professional Experience:
- At least 4 years of IT professional experience

Languages:
- English (fluent Written and Spoken)
- French is a plus

department

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular