Offers “Orange”

Expires soon Orange

Customer Tech Support Expert

  • Internship
  • Gurgaon (Gurgaon)

Job description



about the role

Employee will be responsible for handling 24 * 7 customer setup on Data Center, R&S/Security & Wi-Fi domain on specific OEM Cisco  .

1. Performing analysis of network setup which needs and contributes to installation of hardware and software during project and run phase.

2. Analyzing, troubleshooting and correcting network issue remotely and on-site.

3. Maintaining and administering customer setup on desired OEM platform and feature/configuration.

4. Sharing technical KT sessions on platform and learning in projects/issue.

5. Contributing & managing CSAT for assigned customer.

6. Supporting customer primarily on technical domain – Data Center, Security/ R & S, Wi-Fi & Voice domain.

7. Maintaining technical documentation and sharing incident reports & analysis.

8. Various Delivery ITIL support function process adherence

about you

[‎05-‎02-‎2020 17:35] ALI Mdsarwar OBS/S APAC:

Candidate must have proficiency and hands on experience (4-5 Yrs) on

1. Hands-on Troubleshooting and Implementation experience on OEM and Specific Platform (Data Center, R&S, Wi-Fi) and related feature/Services.

2. Hands on Experience on Routing Protocols and Switching Technology.

3. Hand’s on experience in deployment/troubleshooting in telecom carrier and corporate enterprises clients.

4. Knowledge & experience of ITIL process and its related tools.

 

additional information

Cisco certified expert level on R&S /WIfi domain

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular

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