CRM Application Administrator
Internship București (Municipiul Bucureşti) IT development
Job description
department
Tehnic
Hello!
Are you looking
for a change in your carrier? Would you like to be part of an application
admin's team that is transforming from a traditional way of working towards
Platform Ops and DevOps industry practices?
All this happening inside a TOP EMPLOYER company.
Join us at
Orange!
We'll recruit you from the safety of your home and we'll
prepare you for the challenges of this time - your activity will be carried out
remotely, during the whole period of the pandemic, and then you will work at
the dedicated Orange headquarter.
As a CRM
Application Administrator, you will be proud to deliver a grate customer
experience to more than 10 million people - all by operating, maintaining and
developing our applications and tools ecosystem.
What you will be doing:
· Operate,
maintain and even develop of complex information systems
· Ensure second level support for applications, triaging
issues, and disseminating them to the platform operator, platform
developer or application developer as required
· Ensure systems availability and performance by
measuring, testing, and exploring them; whatever is found to cause the
most trouble is where work is prioritized for improvement;
· Ensure timely and accurate resolution of the incidents;
· Perform troubleshoot and analysis for finding the root
cause of issues; implement the fix.
· Define, monitor and ensure specific KPI both technical
(i.e. latency) and process related (i.e. time to ack a ticket) inside the
team
· Define, monitor and maintain in the agreed values the
“error budget” parameter (amount of downtime or lowered performance)
· Perform
On-call activity
· Manage
and improve the Continuous Deployment/Continuous Integration
pipelines/process for applications:
· Manage lifecycle and release management processes for
all apps
· Responsible for the continuous delivery process to
build, deploy, and promote applications
· Ensure apps have automated functional tests that are
used by the continuous delivery process to determine successful
deployment and operation of applications
· Ensure monitoring of applications is configured and
have rules / alerts for routine and exceptional application conditions
· Involvement
in transversal projects and activities for:
· Requirements definition
· Technical solution definition
· Acceptance strategy
· Operational testing
· Implementation of automation/monitoring mechanisms
What you need:
· IT-related
background (Bachelor's degree or higher).
· At
least 3 years of experience in application administration area, with a
proven understanding of applications at a functional and technical level
· Operating
systems: Linux (command line and shell scripting, debug and
troubleshooting processes, package installations, mounts, LVM, task
automation)
· Relevant
knowledge of:
· Ability to diagnose application issues (reviewing applications
logs, reviewing server stats, etc.)
· Application Servers: WeblogicServer, Jboss,
Tomcat, SpringBoot
· WebServers: Apache, Nginx
· WebServices: API REST, SOAP, WSDL endpoints
· Databases: Oracle, PostgreSQL, MySQL
· Repositories: Nexus, Artifactory, Git
· Traffic load balancers: F5 BigIP or other traffic
management solution
· Networking knowledge (TCP/IP, DNS, Routing, etc.)
· Relevant
experience with Disaster Recovery and Business Continuity procedures and
processes
· English
and Romanian verbal and written skills
· Represents
a plus if you have experience with:
· Middleware: Redis, Kafka, Heka, Grafana, Prometheus,
Rundeck
· ELK Stack: Logstash, ElasticSearch, Filebeat, Kibana
etc.
· Monitoring tools: CheckMK, Nagios, Zabbix etc.
· Container management: Rancher, Kubernetes
· Scripting: shell, python etc.
· Contact Center technologies: Genesys, BroadSoft, etc
What's in it for you, should you choose to work for Orange?
· Contract
type: Full Time
· Performance
Bonuses - Biannually, based on your results & the company's;
· Other
Bonuses - for Excellence in Innovation & Profit-sharing plan;
· Loyalty
Bonuses, if you extend your stay;
· Electronic
Meal Tickets - as you imagine;
· Medical
& Life insurance for you / facilities for your family, too;
· Work
from Home & Flexible Working Hours;
· Short
Friday & Hello HUB - a different kind of office, should you need a
change of scenery;
· Professional
GSM subscription;
· Personal
GSM subscription, also [because we believe in communication!];
· Special
grants on Smartphones & devices;
· Discounts
& installments for Orange products & services;
· Orange
Learning, Remote Learning, Trainings & Career plan mentoring;
· Wellbeing
Program - we support your Zen;
· Flexible
benefits [like special discounts on Gym subscriptions, Tickets for your
infant's nursery, Pension Package or other things you might be interested
in];
· In
case of travel: daily allowance, transport and accommodation.
· &
more!
Apply and let's have a remote-talk - we care for our
candidates; all the interview stages are online!
Love,
ORANGE - a digital company
contract
Regular