CMD Specialist

Job description

about the role

Job Purpose: Deliver & manage configuration items for all Moves, Adds & Changes on customer tool, performing technical feasibility study and end-to-end change management by coordinating with internal specialist team, within the agreed SLA with Customer.

- To validate and classify the change request according to its complexity defined in the Change catalogue
- Create New Configuration Item in the customer tool
- Follow the agreed time as per SLA with the Customer
- To act as the SPOC for the process till CI request is activated/completed
- To communicate the results to the internal customer and close the case
- Monitor and report quality of first time right, on-time change implementation
- Raise the change request in customer tool & submit for approval
- Assist in driving a CAB for the change approval process with the customer
- Manage Project and bulk change requests using standard process and procedures
- Assess, prioritize, respond and report on time for expedite requests
- Willing to work in 24x7 environment
- Good interpersonal & knowledge of written/spoken English language
- Good time management, and organizational skills.
- Ability to work under pressure to deal with multiple tasks.
- Ability to provide exemplary customer focused support in a fast paced environment.
- Willingness to learn and expand knowledge with strong focus on Technical/soft skills.
- Team work, uses a team approach to solve problem when appropriate.
- Capable and motivated to upskill self technically, as per the business need

about you

Desired skills/knowledge :
- Should have knowledge of Layer 1,2 and 3 OSI layer.
- CCNA Voice certification preferred
- Basic Understanding of networking technology and systems utilized in global WAN and LAN Business to business communications and IT systems environment.
- Knowledge of protocol, systems, communications interface, circuit knowledge and network

1) CCNA Voice certification is preferable
2) Should be able to understand VOIP and IPT technology. Know basic of IP telephony.
3) Can deliver training sessions.

additional information

Educational Qualifications
- Engineering, Telecommunications or Computer Science or any Professional degree

Relevant Experience
- 1-2 year of - Experience in IPT/VOIP/IP services is a plus
- knowledge on change management process will be an added advantage
- knowledge on raising & managing changes on customer tools will be a plus

department

Customer Services & Operations

contract

Regular