Associate NOC Engineer

Job description

about the role

Oversee the proper functioning of all network elements.

Address and correct all network problems  / tickets referred to the group in an effective and timely manner by utilizing the appropriate internal and external ressources.

Diagnose all hardware components and the majority of the software components in the Operations environment.

Effectively  transfer  shift  status  information  to  the next  shift  assuming  responsibility.

Continuously  monitor for any  repeated / chronic network problems and implement corrective/ prevention action plan.

Perform appropriate daily scheduling and cultivate   teamwork  to  ensure  proper  ENTMC NOC  coverage, and assign / prioritize tasks to be performed for maximum efficiency.

Remain  familiar  with  the site facilities in order to react accordingly in situations that  require intervention. 

Coordinates testing and/or hardware replacement with vendors, Field Services and  Carriers. 

Interface with multiple carriers / vendor supervisors /managers as an escalation point of contact that is required to maintain system/link availability and restore service.

Provide first level support to the Field engineers.

Apply and supervise all Disruptive Network changes in their time frame.

Assist the ENTMC NOC On Duty Manager to implement, follow up and provide feedback for operational procedures to ensure network efficiency and availability.

about you

University Degree / Diploma  or equivalent in Electronics or Telecommunications engineering  with 1-2  year work experience  in large networks or  telecom environment.

Excellent  diagnostic and network troubleshooting skills.

Ability to understand, analyse and resolve problems quickly.

Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.

Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.

Self-motivated and capable to work within a strong team environment is essential.

Must be fluent in English language.  Possession of multi languages is an asset.

additional information

Contribute to the effective overall performance of the Orange Business Services Global Network, while ensuring the highest level of network availability, by providing proactive/reactive operational support of our network , to meet our customer requirements for the services we offer, like  X.25, Frame Relay, ATM, Direct Link, Backbone , Managed Router services, voice services, etc.

department

Orange Intl Ntwk Infr & Svcs

contract

Regular