IT Technician - India

Job description

Seeking a smart, creative and resourceful technologist who will be responsible for exceptional back-end technology support for Netflix’s Tech Ops team. This position will be based out of our Mumbai office and will report into the Tech Ops Manager based in Los Angeles, USA. You will be an integral part of the Tech Ops team that supports **our productions and their technology needs** , managing the **back-end help on all our IT offerings, systems and devices**.   **Your Responsibilities** As an integral member of the Tech Ops Asset Deployment Services team, the IT Technician will own a multitude of IT operational tasks such as **imaging PC and Mac laptops** , managing **production hardware inventory** , **remote hardware support, software requests, equipment procuring, managing vendor relationships, negotiating rental agreements, dispatching IT equipment requests, troubleshooting** , etc. You will ensure requests are resolved with great customer satisfaction and provide the very best solutions for Tech Ops customer base.
·  Deep knowledge and expertise in IT or Desktop Support/System Administration
·  Experience working on a 1st Tier technical support team (within a studio production environment is a big plus) 
·  Strong fundamental knowledge in networking protocols and troubleshooting
·  Familiarity with distributed computing environment concepts; local and network based user and group accounts and permissions
·  Knowledge of IT best practices around data security
·  Strong experience in identifying, assessing and securing technology vendors while managing and negotiating rates, SOWs and contracts
·  Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites and Google Groups)
·  In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications including Office and Adobe Acrobat
·  Mobile device support including iOS and Android devices
·  Experience with supporting users remotely (Gotoassist)
·  Excellent interpersonal and communication skills
·  Driving and optimizing provisioning workflows to ensure a streamlined process for all hardware and software requests