Retail Field Operations, Communications Coordinator

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

OVERVIEW

The Retail Field Communications Team support all aspects of daily operations, including support in planning of communication both to and from stores across the EU estate, corporate initiatives, feedback and proposed enhancements to our current communication channels. The team also support stores in all areas of Operations, and work to improve documentation, policies and procedure and management of Store workload.

Major responsibilities include but are not limited to:

OPERATIONS & ADMINISTRATION:

·  Support Manager on maintenance of Retail Calendar planning for EU to ensure business units and stores are aware of key events and deliverables across Europe
·  Engage with Operations team members in weekly calls & through direct store visits to understand and keep abreast of current situations within Field
·  Manage and maintain various information through administrate tasks
·  Maintain proficient level knowledge of all in-store systems
·  Maintain expert knowledge across all Operational policies & procedures

COMMUNICATION:

·  Oversee content & publishing of all communication to the field including – workload, announcements and relevant documents the communication platform
·  Manage 52 week communications cadence to stores. 
·  Build and maintain exceptional channels of communication with all corporate partners/teams
·  Support communication to Retail Field Management as necessary to gain buy-in and understanding of any new policy/procedure/rollout

PROJECT DELIVERY:

·  Own personal goal setting & delivery on operational projects
·  Coordinate & facilitate any production needs of operational tools & documentation
·  Coordinate any translation needs across training documentation, including policies, procedures & necessary training tools
·  Work with Retail Operations team on various projects; identify and implement process improvements to maximize efficiencies

PROJECT DELIVERY:

·  Own personal goal setting & delivery on operational projects
·  Oversee and lead further development of Product Knowledge and roll-out to stores
·  Coordinate & facilitate any production needs of operational tools & documentation
·  Coordinate any translation needs across training documentation, including policies, procedures & necessary training tools
·  Work with Retail Operations team on various projects; identify and implement process improvements to maximize efficiencies

COSTS CONTROL:

·  Continually strive to reduce costs with any production needs & translation projects
·  Submit all cost needs through Retail Operations Manager & Assistant Manager for approval

TRAINING & DEVELOPMENT:

·  Partner with Line Manager on developing new training tools being delivered to stores
·  Partner with Line Manager on all in-store training requests to ensure workload planning accordingly
·  Support in development of all operational policies, procedures & training
·  Support Field Rollouts as required and additional ad hoc training needs
·  Partner with Line Managers and Regional Operations Coordinators to gain feedback on training tools/store resources in field

REQUIREMENTS:

·  Head Office experience in Retail Operations and Communications preferred
·  Experience working in a retail environment is beneficial 
·  Excellent Communication (Written and verbal), accuracy and strong attention to detail
·  Must be proficient in Power-point, InDesign, Word & Excel
·  Able to communicate effectively and across company hierarchy
·  Able to manage & independently prioritize workload

We are an Equal Opportunity Employer M/D/F/V