PT - KEY HOLDER

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES SALES GENERATION

• Meet personal and store sales goals

• Continue to develop personal sales techniques

• Utilize elevated levels of sales and service to maximize sales performance

• Demonstrate an in-depth knowledge of the merchandise

• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

• Ensure all sales related policies and procedures are maintained

• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Provide the highest level of customer service

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase

• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Experience Michael Promise standards are achieved

• Support the team in building long term Client relationship, leveraging the different clienteling tools

• Establish a Client-centric mind set in store to ensure the highest level of Client experience and proactively handle Client- related situations

OPERATIONS

Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

• Understand and properly execute all opening & closing register functions

• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork

• Participate in inventories

• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

• Assist in the implementation and maintenance of all merchandising/ visual directives

• Ensure deliveries are properly processed in a timely manner

• Identify product concerns in a timely manner

• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Ensure image and grooming standards are professional and reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance

• Support and assist in follow-up for all training programs and seminars

We are an Equal Opportunity Employer M/D/F/V