Part Time Key Holder- Oakridge, San Jose CA
Oak Ridge (Orange County) Sales
Job description
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
SALES GENERATION
· Meet personal and store sales goals
· Continue to develop personal sales techniques
· Utilize elevated levels of sales and service to maximize sales performance
· Demonstrate an in-depth knowledge of the merchandise
· After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
· Ensure all sales related policies and procedures are maintained
· Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
· Provide the highest level of customer service
· Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
· Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Experience Michael Promise standards are achieved
· Support the team in building long term Client relationship, leveraging the different clienteling tools
· Establish a Client-centric mind set in store to ensure the highest level of Client experience and proactively handle Client- related situations
OPERATIONS
· Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
· Understand and properly execute all opening & closing register functions
· Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
· Participate in inventories
· Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
· Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
· Assist in the implementation and maintenance of all merchandising/ visual directives
· Ensure deliveries are properly processed in a timely manner
· Identify product concerns in a timely manner
· Communicate inventory needs to support the business goal
HUMAN RESOURCES
· Ensure image and grooming standards are professional and reflective of the brand image, at all times
· Adhere to work schedule, inclusive of time and attendance
· Support and assist in follow-up for all training programs and seminars
WORK EXPERIENCE
Minimum of 2-4 years specialty retail experience.
We are an Equal Opportunity Employer M/D/F/V