Key Holder (Full Time), The Grove

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION
• Meet personal and store sales goals
• Continue to develop personal sales techniques
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special
requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE
• Provide the highest level of customer service
• Act as a role model demonstrating sales leadership to the team, support them with their own sales,
foster cross-selling and Client repurchase
• Ensure business opportunities are maximized through efficient sales floor management, being a visible
presence and support and ensuring the Experience Michael Promise standards are achieved
• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mind set in store to ensure the highest level of Client experience and
proactively handle Client- related situations

OPERATIONS
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and
inventory management
• Understand and properly execute all opening & closing register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving
related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on
an as needed basis

MERCHANDISING/VISUAL
• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE
Minimum of 2-4 years specialty retail experience.

We are an Equal Opportunity Employer M/D/F/V