FULL-TIME SUPERVISOR/ KEY HOLDER

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB
RESPONSIBILITIES
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Meet personal and store sales goals
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Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize
sales
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Utilize elevated levels of sales and service to maximize sales performance
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Demonstrate an in
-depth knowledge of the merchandise
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After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer
satisfaction
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Ensure all sales related policies and procedures are maintained
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Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
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Support and encourage staff to provide the highest level of customer service
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Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
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Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
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Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
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Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory
management
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Assist in the training of sales staff in all areas of appropriate register usage and maintenance
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Understand and properly execute all management register functions
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Assist in all areas of stock, shipping, receiving protocol/policies
, procedures, and all shipping/
receiving related paperwork
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Participate in inventories
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Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/
VISUAL
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Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
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Assist in the implementation and maintenance of all merchandising/ visual directives
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Ensure deliveries are properly processed in a timely manner
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Identify product concerns in a timely manner
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Communicate inventory needs to support the business goal
HUMAN RESOURCES
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Ensure image and grooming standards are professional and reflective of the brand image, at all times
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Adhere to work schedule, inclusive of time and attendance
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Support and assist in follow
-up for all training programs and seminars
Minimum 2 years specialty retail experience.
WORK EXPERIENCE

We are an Equal Opportunity Employer M/D/F/V