Full Time Key Holder

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

    MAIN JOB OBJECTIVE

    To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

    ESSENTIAL JOB RESPONSIBILITIES

    SALES GENERATION
        Meet personal and store sales goals
        Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
        Utilize elevated levels of sales and service to maximize sales performance
        Demonstrate an in-depth knowledge of the merchandise
        After closing a sale, monitor all details including: shipping, alterations(if applicable), and special requests to ensure customer satisfaction
        Ensure all sales related policies and procedures are maintained
        Maintain a keen interest in the fashion industry and market trends

    CUSTOMER SERVICE
        Support and encourage staff to provide the highest level of customer service
        Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
        Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
        Assist sales associates with various customer service issues (i.e.dissatisfied customer, returns, defective merchandise)

    OPERATIONS
        Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
        Assist in the training of sales staff in all areas of appropriate register usage and maintenance
        Understand and properly execute all management register functions
        Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
        Participate in inventories
        Only applicable for Offsitedrivers: Responsible for driving product to and from the Offsite location on an as needed basis

    MERCHANDISING/VISUAL
        Ensure the selling floorisneat, organized, stocked and reflects the correct visual image at all times
        Assist in the implementation and maintenance of all merchandising/visual directives
        Ensure deliveries are properly processed in a timely manner
        Identify product concerns in a timely manner
        Communicate inventory needs to support the business goal

    HUMAN RESOURCES
        Ensure image and grooming standards are professional and reflective of the brand image, at all times
        Adhere to work schedule, inclusive of time and attendance
        Support and assist in follow-up for all training programs and seminars

    WORK EXPERIENCE

    Minimum 2 years specialty retail experience.

    We are an Equal Opportunity Employer M/D/F/V
    Additional Job Description

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V