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Offers “Michael Kors”

43 days ago Michael Kors

Field Operations Trainer, North America

  • Amsterdam ( Montgomery County )

Job description



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Who You Are:

You are energetic, collaborative, have strong communication and are results driven. You thrive in a rapidly changing environment, are curious and are good at cultivating relationships.

What You’ll Do:

· Serve as a tactical partner to corporate and field teams
· Provide operational support to stores and field teams and identify training needs (i.e. policies and procedures, store standards, store systems, etc.)
· Be the “field voice,” advocating for store needs and opportunities
· Continuously look to improve standards of operations and policies and procedures in partnership with field and corporate teams
· Ensure standards, policies and procedures are implemented, consistent and followed in stores
· Plan regular visits to regional stores with focus on high priority doors
· Plan quarterly visits to remote stores with focus on high priority doors
· Proactively share feedback with corporate and field teams post store visits and/or post openings and partner with relevant teams to define list of actions
· Operationally lead the preparation to open new stores and close existing ones
· Monitor store spending on supplies and packaging; approve exceptional and/or out of cycle orders
· Support in store rollout of retail projects (i.e. Clienteling, new mobile POS, omni-channel platform), ensuring store team adoption and proactively sharing feedback to improve functionalities and processes
· Support stores during high sales volume periods, physical inventory and attend store audits in high priority doors

You’ll Need to Have:

· Bachelor's Degree required
· 5+ years of store operations management experience, preferably as a Store Manager or an Operations Manager in a high-volume, complex environment
· Ability to travel regionally at least 2 weeks per month
· Demonstrated ability to improve store processes and standards of operations
· Demonstrated ability to support project roll outs in stores

We’d Love to See:

· Hands-on leader with the ability to influence
· Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively
· Strong organizational skills with the ability to manage multiple projects and strict deadlines

MK Perks:

· Generous Holiday Schedule
· Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
· Michael Kors and Jimmy Choo Discount
· Exclusive Employee Sales
· Fav 5 Cards (MK Discount for friends and family)
· 401k Match
· Paid Parental Leave
· Thrive Wellness Program (seasonal in-office massages and more!)
· Commuter Benefits
· Gym Discounts

We are an Equal Opportunity Employer M/D/F/V