InHouse Service Coordinator

Job description

InHouse Service Coordinator

Your role:

An excting new opportunity has arisen to join our company as InHouse Service Coordinator in our Team in Italy.

An InHouse Service Coordinator supports the field service organization by responding to customer queries by phone or e-mail concerning service related questions (i.e. installation of equipment, defects, service contract appointments). He/She is responsible to ensure an optimized service response from each engineer in the assigned territory and be an interface between customer and our Field Service Engineers.

An InHouse Service Coordinator performs on appropriate solutions to improve field service activity efficiency, and take advantage of customer interactions to propose service products (maintenance contracts, validation, billable repair with appropriated spare parts) in a cost efficient manner that leaves the customer completely satisfied with the interaction.

 

Who you are:

·   bachelor's degree or equivalent certification in area of specialty, preferably in electronics, administration, economics, physics, chemistry or biology.
·  Fluent English
·  Good organization skills
·  Strong Communication
·  Customer and Result oriented
·  Team-working

Job Requisition ID: 199956

Location: Milan

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Physics, Science