Global Key User, CRM Administrator

Job description

Global Key User, CRM Administrator

Your Role:

The CRM Tools Team is part of North America Research Sales Enablement creating effectiveness, unique solutions and providing support to our Commercial Research Sales and Specialist teams. The ideal candidate will be a global key user with strong project management skills that is dedicated to the global project to consolidate multiple ERPs and connect to our CRM, Salesforce.com. 

 

The Global Key User plays a key role in the successful deployment of the global standardized SAP ERP template (NEXT ERP) in the local sites. Acts as a link between local business and global activities. Will be the key contact for local key users and guides them through the entire deployment journey from kick-off throughout Hypercare. As an expert of the global business processes in his area, will onboards the local team and guides them through process scoping, business impact/gap identification, local gap business requirements, business acceptance and validated testing as well as end-user training and cutover/Hypercare. The role requires strong leadership and high communication capabilities. Project Management experience as well problem-solving skills will be necessary to be successful in this important role.

 

Who You Are:

The ideal candidate MUST be highly skilled with project management, be a quick learner, can understand complex business processes, relate to business partners and translate their requirements into technical builds, is passionate about sales effectiveness tools, can clearly and professionally communicate with all levels of user experience, function effectively with increased work demands and tight deadlines, understands how to self-motivate, prioritize and is willing and able to travel domestically and internationally 25% of the time.

 

Minimum Qualifications:

·  Bachelor’s degree in any discipline
·  2+ years of CRM experience with Salesforce.com
·  2+years of experience working with Microsoft Excel
·  2 years of Project Management and execution experience  

 
Preferred Qualifications:

·  SAP ERP experience highly preferred
·  Certified Salesforce.com Administrator (or above) is a HUGE advantage
·  Aptitude with training/onboarding new users of tools
·  Able to meet the challenges of a fast-paced, high energy environment, while maintaining a strong level of professionalism, interpersonal communication, proactive problem solving and critical attention to quality
·  Excellent communication and presentation and training skills, problem-solving strength and process thinking
·  Fluent in English, additional foreign language is beneficial
·  Willing and able to travel 25% internationally and domestically

RSRMS

Job Requisition ID: 202910

Location: Burlington

Career Level: D - Professional (4-9 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston
Job Segment: ERP, SAP, CRM, Project Manager, Technology, Research