Field Service Engineer (Instrumentation)

Job description

Field Service Engineer (Instrumentation)

Your Role:

 

Provide professional service on a timely basis including installations, preventative maintenance, repairs and validation following defined procedures and respecting customer on-site rules and regulations.  Response time for service can range from 24 hours on-site to up to 2 weeks.  Service at customer sites of scientific instrumentation manufactured by MilliporeSigma including BioMonitoring-Biocontrol instruments.  Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.  Accurate and detailed completion of Work Orders and related documentation.  Close Work Orders daily.  Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Reports.  Maintain timely, courteous, effective and professional communications between all customers, internal and external.  Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.  Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).  Maintain tools and test equipment in proper working order and calibration.

 

Physical Attributes:

·  The position requires up to 80% travel, travel often on short notice with overnight travel primarily in the United States, Canada or Puerto Rico. 
·  Work can be outside of normal business hours as business needs dictate, including willingness to work overtime as required. 
·  Must possess a current passport or be eligible to obtain one.
·  Position requires standing, bending, stooping, climbing, sitting and kneeling.
·  50-pound minimum lifting requirement, without assistance. 
·  Ability to move and/or lift up to 100lbs, with assistance.   

 

Who You Are:

 

Minimum Qualifications:

·  Associates degree in Electrical Engineering, Electronics or related discipline with 1+ years field service experience.
-OR-
·  Trade School degree in Electrical Engineering, Electronics or related discipline with 3+ years field service experience.

 

Preferred Qualifications:

·  Bachelor’s Degreein Electrical Engineer, Electronics or related discipline
·  1+ years Life Science/Pharma/Food & Beverage instrumentation experience.
·  Proficient with electronic measuring equipment and basic tools. 
·  Effective written and verbal communication skills.
·  Ability to handle difficult customers and situations.
·  Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.).

 

RSREMD

Job Requisition ID: 197516

Location: Bedford

Career Level: D - Professional (4-9 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston
Job Segment: Laboratory, Testing, Science, Technology