Field Service Coordinator

Job description

Field Service Coordinator

Your Role: Manage the order to cash process for PS hardware services on a global level from receipt of the customer order to the invoicing of the service. Manage the different steps required for the successful execution of the service. Additional responsibilities include:

 

·  Communication with Customers, Field Service Engineers, Project Managers and Subcontractors
·  Handling entries in our service software, order and invoicing instructions to Customer Service
·  Ensuring service protocol, spare parts and tools are available for the service

 

Who you are:

Minimum Qualification:

·  BS or AS degree and 1+ years’ experience, or HS Diploma/equivalent and 5+ years’ experience
·  Experience in commercial support, customer facing role (over phone and by mail)
·  Good communication skills
·  Good sense of organization, including on-time delivery and prioritization
·  Proven ability to work successfully as an individual contributor and as part of a team
·  English and Portuguese mandatory

 

Preferred Qualifications:

·  Bachelor’s degree +2 years’ experience
·  2+ experience in commercial support, customer facing role (over phone and by mail)
·  Additional languages are an asset

Job Requisition ID: 205180

Location: Ontario - all

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.