Expert in Client Management

Job description

Expert in Client Management

Expert in Client Management

Environment you are working in

 

This position is in Global IT, Infrastructure Technology, Digital Workplace – Client Management. The Client Management Team provides and manages the global hardware standards (Laptops, Desktops), client images based on Windows, software packaging and distribution and security patch management processes. In addition to hardware-based client the team is also responsible for Citrix-based virtual desktops. Equipment like SCCM, WSUS and further specific tools are in-use, embedded in a global Active Directory structure what is the foundation for GPO-based Client configuration. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units.

Your role

 

You are responsible for:

·  Hardware integration in global service tools
·  Enabling the imaging process with according BIOS and driver installation/configuration
·  Configuration (machine and AD based) and maintenance of Company  Windows image with Company standard software including Microsoft Office 365
·  Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above
·  Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams
·  Coordination with vendors and contribution to internal and external escalation management processes
·  Creation of related policies and global standards
·  Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions

 

General skills and qualifications required:

·  ITIL processes like Incident-, Problem-, Change- and Service Continuity management
·  Familiarity with regulatory processes like GxP
·  Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users
·  You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies
·  Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas
·  Willingness to set yourself challenging goals to achieve superior performance
·  Responsibility for the improvement of all products, services, processes and working routines within your working area
·  Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations
·  Very good and mature understanding of English in speaking and writing
·  You can communicate and express yourself target group oriented
·  You enjoy working across different teams and cultures and work constructively together in a global company
·  Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted
·  You have a sense of responsibility and pragmatism and you are working customer- and result-orientated

 

Specific knowledge and competencies required:

·  Verifiable knowledge and expertise of Desktop Engineering processes for identifying alternative solutions and associated pro's and con's
·  Detailed knowledge about Windows 10, its lifecycle management, configuration and optimization, security settings, embedding in an Enterprise environment
·  In-depth knowledge about Enterprise-Administration of Windows devices with Group Based Policies (GPOs)
·  Profound experience with configuration management tools like SCCM
·  Deep SCCM Task Sequencing and MDT skills
·  Experience with hardware selection and testing processes
·  Vendor management (communication, coordination and escalation)
·  Support processes with interfacing Service Desk, Field Service, Manager on Duty and 3rd level support
·  Scripting skills, specifically Powershell would be of advantage
·  The following certificates would be beneficial
·  Microsoft MCSA Windows 10
·  “Implementing and Managing Windows 10”
·  “Deploying and Managing Windows 10 Using Enterprise Services”
·  “Installing and Configuring Windows 10”
·  Microsoft Systems Center Configuration Manager
·  “Administering Systems Center Configuration Manager”
·  Microsoft Active Directory
·  “Managing Windows Environments with Group Policy”
·  ITIL Foundation V3

Stellenanforderungsnummer: 207067

Standort: Bangalore SBS

Berufserfahrung: D - Professional (4-9 Jahre Berufserf

Arbeitszeitmodell: Vollzeit

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Jobsegment: Manager, Embedded, Service Desk, Testing, Data Center, Management, Technology, Customer Service