Business Process Training Specialist

Job description

Business Process Training Specialist

PURPOSE OF THE POSITION

 

To design, deliver and lead communication and training programs. To engage audiences, influence at all levels and drive continuous improvement across the company.

To consistently promote the philosophy and values of the Customer Excellence organization.

ESSENTIAL JOB FUNCTIONS

 

Communication

 

·  Participate in the conception, planning, and implementation of the Customer Excellence communication strategy, which allows to spread knowledge, facilitate exchanges, unite and motivate the employees.
·  Lead communication projects for target audiences
·  Challenge existing communication material and channels to consistently adapt to the new environment and technologies, and bring innovative solutions
·  Support the implementation of communication guidelines and communication training
·  Creates and maintains positive relationships with all stakeholders
·  Ensure alignment with other internal communication plans inside our orgnanisation 

 

Business Process

·  Participate in the design, schedule and delivery of training offerings for Customer Excellence teams (including, but not limited to system training & soft skills training)
·  Provide first level support to end-users in Customer Excellence for troubleshooting related to process and ERP questions
·  Participates in regression test for new releases and change requests
·  Incident management and UAT
·  Communicates effectively within the team on process & training gaps
·  Drive change, continuous improvement and encourage innovation
·  Manage user access to ERPs and any necessary tools for their daily activities
·  Supports cross-functional work within the team
·  Coordinate and participate in New Hire Orientation
·  Ensure tracking of training records in MyLearning or any other tool used in the department
·  Follow-up and feedback the new hires and their supervisor on their development
·  Track and report training metrics on a monthly basis
·  Standardize training templates, forms, processes
·  Prepare and assemble all materials (i.e., handouts, name tags, agendas) for training sessions
·  Maintain and update all materials in the content repository
·  Stimulate a culture of continuous learning, self-development and knowledge growth throughout the Customer Excellence organization
·  Ensure that training is executed according to the needs and schedule of the organization, which are reviewed with Management on a regular basis and adjusted where necessary

 

Operational Excellence

·  Drive, participate or propose improvement actions and projects to support the Customer Excellence teams and ensure best in class performance
·  Act as a role model to successfully drive change throughout the Customer Excellence organization

BASIC QUALIFICATIONS

 

Education:

·  Master's / Bachelor’s Degree in business management or related business or education fields is preferred

 

Experience:

·  5-8 years of professional experience in a customer-facing environment
·  Fluent in English, other EU languages are preferred

 

PROFESSIONAL & TECHNICAL SKILLS

 

·  Experienced working in an international or multi-cultural team
·  Strong coaching and communication skills with the ability to develop and motivate people
·  Strong organizational skills; ability to track and monitor key priorities
·  Demonstrate reactivity, and ability to analyze and to solve problems and conflict
·  Commercial attitude, understanding of area market needs
·  Network, communicate and negotiate with peers, higher management and team members in an appropriate way
·  Project leadership and facilitation skills with the ability to make decisions
·  Knowledge of relevant computer applications
·  Have a good understanding of the tools and processes of the Customer Excellence teams
·  Have the motivation and capacity to learn new tools
·  Be a role model for the Company values, have a positive outlook demonstrating enthusiasm and a passion for inspiring others

 

ADDITIONAL LOCAL NEEDS

 

This Position may require working in Shifts

Job Requisition ID: 196974

Location: Bangalore SBS

Career Level: D - Professional (4-9 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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