Reg Lab Cust

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

职位描述:

1.Samples Management & support to lab operations
- Tracking and management of sample transit (courier and shipper)
- Follow track and trace processes for international samples according to local or regional regulatory requirements.
- Receiving and checking the samples integrity and quantity and the analysis requests
- Ensuring sample registration is done appropriately and completely
- Overseeing the distribution of testing to analytical and microbiology lab (where applicable)
- Shipping samples to the external labs in case of analysis being subcontracted (this might include performing paper work for samples shipment across borders)
- Eliminating samples after their retain period
- Lab consumables and reagents purchasing, receiving and storage, including stock management
- Responsible for supply budget monitoring, tracking and reporting
2.Customer services & admin
- Follow up with customers concerning missing samples, incorrect sample amount, etc
- Answering the daily regional lab customers queries related to sample submission, testing progress, partial results, results report, pricing, turnaround time (TAT) etc.
- Interacting with the external partner labs to get access to the information above in case of analysis being subcontracted to them
- Recording complaints, following up the related CAPA and providing a professional answer to the customer
- Communicating to S&F Testing Usage data from LIMS as inputs to the cross-charge
3.Lab IT Systems
- First level support for Users on processes and related systems
- Identifying training needs for associates and Business Partners on processes and related systems and train them when relevant
- Leading or managing process change at the site/region or business partner level to improve quality standards by good practice processes
- Conducting and coordinating any relevant systems testing for the region
- Documenting local processes to ensure key knowledge is retained
- Proactive contributing to the Regional network of Key Users and Functional Experts from other MGS regional labs
4.LIMS specific
- Maintain the LIMS system updated with the regional information
- Conduct training on sample registration to end users in the region
- Coordinate implementation of new LIMS and new interfaces with LIMS (such as equipment connection)

任职条件:

Bachelor’s Degree or further qualification
Experience in interacting with client
An experience in testing labs is preferred Fluent in writing and speaking English
Experience working with LIMS
Experiences in a remote IT support

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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