M&M's World-Supplier Quality Assurance Technologist

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Purpose/Overview

This role will support the M&M’s Retail SQA program by executing factory audits and assessments in China against Mars PrQM Validation and Approval standards.

The primary focus of this position is to audit factories that produce non-food merchandise using pre-set metrics and questions. This role will assess a supplier’s general capability to meet Mars standards of supply, validate a supplier’s capabilities, investigate & resolve non-conformances, develop the suppliers’ capabilities, and align the supplier with the mars QMP.

Key Responsibilities
• Conduct audits in Chinese language
• Report audit findings in English & Chinese
• Develop supplier’s capabilities
• Manage non-conformance & follow-up
• 50-70% travel required
• Communicate effectively with sourcing, buying, and marketing teams

Context and Scope
This role will work with the SQA manager to make audit plans then execute audits independently and work directly with manufacturers and vendors to make capital and process improvements at audited sites in China. The audit data will be entered into the brand manager platform as well as monitoring and tracking the CAPA with the vendor who is typically in the US with English as the primary language. This role will report any critical manufacturing or safety issues and proactively recommend feasible solutions to internal R&D, merchandiser, and sourcing manager roles through the product update meeting (twice monthly) and via the SQA manager. This role will be responsible for training external auditors (from 3rd party firms and vendor auditors), they will host training events and produce effective training materials for internal and external auditors.

Job Specifications/Qualifications
Education & Professional Qualifications
• College degree
• Lead Auditor Training (ISO 9001 or equivalent)

Knowledge / Experience Knowledge
• Understanding of M&M’S World merchandise
• Understanding of manufacturing processes (plastics, ceramics, textiles, metals, paper, etc).
• Ability to read and edit technical drawings and documents in English
• Demonstrated ability to work independently with minimal supervision
• Superior inter-personal skills
• Capacity to build relationships internally & externally
• Ability to adapt and manage effectively in a changing environment
• Ability to efficiently manage multiple initiatives and timelines
• Ability to act as a bridge for business and technical requirements
Experience
• 5+ year experience in quality or auditing roles
• 2+ year experience interacting in factory settings
• 2+ year experience with consumer product testing standards (US, EU, and China requirements)

RN:22

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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