Offers “Mars”

Expires soon Mars

Guest Experience Supervisor Purpose of Role: Principal Accountabilities: People Management Responsibility

  • Internship
  • Las Vegas (Clark)

Job description



A mutually rewarding experience.

Work. Realize your ambitions. And realize there's more to being in business than just making a profit. That's the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it's never just about a single person, a single project or a single brand. It's about how you can grab everything that's within your reach here and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. Being prepared to risk failure because the promise of success means we'll all be a little better off. It's that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN'S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Purpose of Role:

The role of the Onstage Guest Experience Supervisor is to provide an exceptional experience for our Guests both through personal interactions and directing, coaching and teaching our associates to provide an incredible shopping experience. All Guests should feel welcome and have a fun and memorable M&Ms World Brand experience in our friendly and colorful retail environment. This role also represents an opportunity for growth within the organization

Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS BY BRINGING MORE CHOCOLATE SMILES TO OUR GUESTS

·  Enthusiastically approaches all Guests with a Smile and say Hi
·  Provides Guests with a basket to enhance their shopping experience
·  Demonstrates pace with a sense of direction and purpose and actively approaches Guests
·  Asks open ended questions to determine the Guests needs
·  Shows focus items as well as add-ons or additional items
·  Shares product knowledge including chocolate facts with Guests
·  Directs Guests to other departments / floors throughout the building
·  Offers shipping for large or fragile purchases
·  Conducts product demonstrations as needed
·  Thanks Guests and reinforces their purchase
·  Contributes to and is knowledgeable of store sales goals and results
·  Balances serving multiple Guests and completing multiple tasks
·  Acts as a positive role model for others by demonstrating passion and enthusiasm
·  Role model the behaviors of an effective Manager on Duty
·  Ensures guest flow to the registers and minimizing wait time when acting as Manager on Duty.
·  Adheres to “ floor leadership” Onstage at all times
·  Assists GEMs to manage Category Champion Program as required
·  Display a 'Guest comes first' attitude by training and holding Guest Service

Ambassadors accountable for delivering legendary service

·  Exudes a positive attitude and sustains a contagious energy throughout entire shift

TALENT MANAGEMENT- DELIVER AN EXPECTIONAL RETAIL EXPERIENCE BY DELIGHTING OUR GUESTS THROUGH OUR FUN, KNOWLEDGE AND PASSION FOR OUR BRAND

·  Trains and educates Associates on new product knowledge, selling strategies and new

merchandise presentation techniques

·  Coaches and provides feedback to a group of Onstage associates to include: box office,

merchandisers and guest experience when performing the role of the

Manager on Duty

·  Provides feedback to the Guest Experience Manager’s regarding associate performance

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

·  Partners with or when the Manager on Duty to uphold M&M World visual standards
·  Proactive in recovery of sales floor by folding, sizing and detailing standards to protect

the stores appearance

·  Consistently adheres to stock processing standards
·  Directs Onstage Merchandise team to quickly fill floor replenishment needs

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCIES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

·  Compliance to all company policies and procedures including Loss Prevention and

Safety/Emergency procedures

·  Ensures all areas of the store including Onstage and Backstage are neat clean,

organized, operational and safe

·  Utilizes Mars Selling Program to deter/prevent external theft
·  Ability to use equipment/tools in support of the job function, in a safe and responsible

manner

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

·  Training new Associates, as needed.
·  Must be on time for work and take breaks in timely manner
·  Adheres to all Dress Code standards
·  Ability to represent our brand appropriately and responsibly
·  Ability to maintain standards in designated area of responsibility and demonstrate abilities “above and beyond” Principal accountabilities of specific job function on a consistent basis
·  Ability to manage time at work effectively and efficiently
·  Must be able to contribute to the success of the team in a positive way
·  Sense of urgency in handling job responsibilities
·  Demonstrates confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team
·  Exemplifies the 5 Principles of Mars
·  Be an inspiration to others, ethically and professionally
·  Ability to develop personal skills and capability through on-going training, as provided by the company
·  Demonstrates leadership and communication skills; seeks to further develop and increase their capability, with the intention of adding value to the team
·  Supportive of management decisions
·  Other duties as assigned by the management team

Key Functional Skills/Knowledge

·  Guest Service
·  Selling
·  Merchandising
·  Brand / Product Knowledge
·  Store Operations
·  Business Acumen
·  Personnel Policies and Procedures

Key Experiences

·  Experience with guest service oriented environment
·  Experience in a fast paced, high volume environment

Desired Education

·  High School Degree
·  College Degree preferred or equivalent experience

Decision Making Authority and Impact

·  Directs a team of associates to accomplish needs of the store/sales goals
·  Ensures standards are maintained
·  Resolves issues with POS system
·  Makes recommendations to enhance operational and associate needs
·  Makes immediate decisions regarding guest service issues

People Management Responsibility

Direct (management associates)

Direct (non-management associates)

Indirect (management associates)

Indirect (non-management associates)

20-30

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Nearest Major Market: Las Vegas
Job Segment: Manager, Merchandising, Management, Retail

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