Digital Deployment Coordinator AMERICAS (M/W)

Job description

Join Mars and start creating a more prosperous future – for your community, for the planet and for yourself. From the moment you come aboard, you’ll find endless opportunities to pursue your passions, take on new challenges and explore the diverse business of a family-owned global player. And with the support of great managers, mentors and colleagues, you’ll be able to achieve everything you ever dreamed of and more. At Mars, your tomorrow starts today.

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Digital Deployment Coordinator AMERICAS (W/M)

Royal Canin

Location : Royal Canin North America

Type of contrat : CDI

Expected Start Date : As soon as possible !

Profile : Degree in marketing or e-commerce and 2-3 years experience in Digital Environment

JOB PURPOSE

To achieve its ambition to be the reference in pet health through nutrition, Royal Canin wants to continue to push the barriers of nutrition and individualization.

The digital transformation is driving both new opportunities to serve more pets but also new challenges for our existing business models. This is why the new business team develops and implements the best strategies to further maintain Royal Canin as the reference in Pet Health through Nutrition, but also to serve more pets with a greater benefit on their health.

While the team will develop new digitally enabled business models that will shape the future of Royal Canin and Eukanuba, they also support the transformation of our existing business models.

In this Digital acceleration context, Royal Canin needs to reinforce its internal strengths with digital, user centric, data analysis and deployment capabilities.

The Digital factory, as part of the New business team, works in strong partnership with Marketing and sales team, Innovation team and R&D team.

The job is based at Royal Canin North Americas, and you will travel regularly at the Headquarters at Aimargues (near Nïmes and Montpellier) to keep in contact with the global teams.

YOUR MAIN MISSION

You will work in close cooperation with Regions, Sales acceleration team, product owners, and markets. You will work closely to markets and will be traveling about 50% of the time.

You will work in close partnership with external partners to source resources and get the technical support required. You will work with “Architecture and Tech” team to manage and organize the technical deployment of the solution delivered.

KEY RESPONSABILITIES

Your responsibility is to define and deliver, in collaboration with markets and regions, clear plans of deployment of our digital services across markets. You will use global methodologies and adapt them to the needs and maturity of each markets. You will also be the voice of markets in order to help improving the global services and materials.

Deploy Digital services @scale :

SYNCHRONIZE SET UP

·  Execute the standard deployment methodologies for his/her region and markets
·  Animate the deployed markets community and organize country follow up
·  Track deployment set up KPIs (inc. alerts) and share with global & region to secure the roadmap delivery
·  Work with markets and “architecture & technologies” teams to organize the technical deployment (integration) of the digital service in markets
·  Assist the Deployment manager in the definition of the standard Digital Factory deployment methodologies to accelerate the deployment and localization of the digital services (manage translations, list of values, KPIs…)

SUPPORT BUSINESS ACTIVATION

·  Support countries and regions in defining the country business activation plan (objectives, target audience, media…)
·  Support countries to launch properly the service in order to achieve their ambition (service training, launch meeting, best practices sharing, sales material and resources deployment, customer care support…)
·  Analyse and share country performances to continuously improve the business activation
·  Organize, with countries and the support manager, solutions and plan to ensure the best escalation process and support adapted to the countries’ needs

CONTINUOUS IMPROVEMENTS

·  Share learnings and improvements from the country with global to improve the service
·  Build a regional communities around Digital services to collect local needs, challenges and success
·  Ensure with Region and Market, they can stand alone after the deployment and train local Functional Expert or Key User community for the platforms
·  Coordinate the business support of the digital services (FAQ, training, tickets follow up, feedbacks tools, surveys…) with countries and the support manager

Support the changes driven by the new digital services :

·  On-board and support regional teams within our transformation from Product to Product & services: support test & learn approach on deployment, train regional teams, communicate
·  Inspire markets and regions to deploy minimum viable product with a continuous improvement approach
·  Collaborate with sales team to support change management in markets and regions (training, material, FAQ…)
·  Feed global and regional team to continuously improve our “Go To Market” methodologies and identify missing capabilities to be filled to succeed.

Identify local key initiatives to be leveraged at a global level

·  Work with regions and markets to follow up local initiatives
·  Highlight local initiatives in a global context (globalisation, best practice sharing, shared capabilities…) and share best practices with the Deployment manager

YOUR PROFILE

·  Do you have an engineer's degree in marketing and e-commerce?
·  Do you have at least 2-3 years of experience in Digital Environment, ideally in complex and global environment?
·  Do you have a solution oriented mind-set?
·  Do you have excellent communication and collaboration skills?
·  Are you able to work with different teams and various team dynamics to achieve challenging delivery objective?

If the answers to the above questions are yes, then this could be the perfect job for you!

#Your Tomorrow Starts Today

To apply:

Apply directly on our website. If we think your profile matches this role a member of our Talent Acquisiton team will invite you to a first interview via Skype or phone.

At Mars we’re all united by a common goal – to build relationships with trust, dignity and mutual respect today to make the world a better place for people and pets tomorrow. We’ve been proudly family owned for over 100 years, and it’s this independence that gives us the gift of freedom to think in generations, not financial years. So we invest in the long-term future of our business, our people, and the planet, guided by our enduring Principles.

Mars France employs over 4 200 Associates in 9 different factories and offices from Montpellier to Strasbourg, and on the field. Our Associates work across your favorite brands like m&m’s, Freedent, Whiskas, Pedigree, Royal Canin, Uncle Ben’s or Suzi Wan.
For 6 year in row, Mars has proudly been one of the 3 best Workplaces in France (according to the Great Place to Work® Institute). Mars is also recognized as the favorite company for interns and apprentices according to Happy Trainees® 2019.
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