Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.
Ideal candidate profile
1. Conduct Sales Activities, achieve catering goals and budget
a. Meet with customers regularly handling proactive sales calls and reactive sales leads.
b. Conduct sales activities according to the set guidelines and plans set up by the Catering Sales Manager.
c. Ensure all enquires are handled promptly and efficiently.
d. Meet with in-house guests to build relationship and to obtain guest comments.
e. Meet with key banquet customers to build relationship.
f. Be proactive in obtaining sales leads from various sources such as competition reader board program, newspaper, internet, TV etc.
g. Actively share information on guest comments, both positive and negative.
h. Participate in all customer events.
i. To be fully aware of catering sales forecast and budget, focus on achieving stretched goals, when will need to fill business and maximise function space utilization. To be profit minded.
2. Account Management 客户管理
a. To input information related to all accounts into Opera S&C.
b. Manage the Opera S&C database and ensure all information in the system is up to date.
c. Responsible for setting up plans and actions for each account.
d. Work towards achievement of stretched catering sales goals.
e. Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
f. Prepare Sales Call Reports to record all information on daily sales activities. Please refer to LSOP on Effective Sales Call Process and Reporting.
3. Take over from Sales Team
a. Go through the details with the proactive room sales associates by using the Handover Check List.
b. Items to go over include:
i. Background information of customer. 客人的背景信息
ii. Customer's objective of the event. 举办活动的目的
iii. Details of the bookings such as date, time and venue. 预定的细节比如日期，时间和预算
iv. Price confirmed. 价格的确认
v. Menus. 菜单
vi. Any outstanding issues. 其他的问题
4. Before the event 前期工作
a. Call up the customer for self introduction.
b. Go through the contract with the customer and reconfirm all details of the event including the following areas:
i. Timing of the event 活动的时间
ii. Finalize the menus 最后的菜单
iii. Set up of the banquet space 宴会场地的摆台
iv. Use of AV Equipment 设备的使用
v. Lighting arrangements 灯光
vi. Form of payment 付款方式
vii. Car park arrangements 停车位的安排
viii. Any services required related to other departments 其他部门的服务需求
5. During the event 宴会举行时
a. Greet the Customer upon arrival and introduce the customer to the person in charge from Banquet Operation.
b. Reconfirm with the customer on all the set up requirements and program run down.
c. Assist with the bill settlement.
d. Present Meeting Planner Survey.
6. After the event 宴会后
a. Send thank you letter to the customer
b. Input the information on revenue in Fidelio S&C.
7. Prepare periodic reports 准备定期报告
Participate in the preparation of monthly report and other reports according to business needs.参与并编写每月报告和按照生意需求的其他报表
8. Office Etiquette & Business Ethics 办公礼仪和商业道德
a. Properly dressed in uniform or business attire with the general appearance according to the hotel standard.
b. Conducting business accordingly to the hotel guidelines and local law在酒店的指引和本地法律依据下工作
c. Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.