Supervisor-Housekeeping 楼层主管

Job description

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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当班时负表所有分配的楼层和客房

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与接待部门密切合作确保任何时间内正确的房态

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确保所分配的区域的高度清洁

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确保在“请勿打扰”状态下客人的隐私被维护

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监督夜床服务

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负责钥匙的严格控制

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对客房的走廊和公共区域进行常规检查

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迅速向工程部汇报维护活动

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确保依照失物招领程序办事

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维持楼层布草房的干净和整洁

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监督区域工作效率

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避免和调解抱怨

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解决争端

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约束员工遵守纪律

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检查客房部员工的仪表,个人卫生和形象

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协助准备员工排班表

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鼓励员工掌握多技能

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协助进行员工的培训和发展

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给予所管辖的员工以不断的建议和支持

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指导员工表现

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必要时对员工进行个别面对面指导

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提供高品质的对客服务

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确保客人需求与合理的要求被满足

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通过汇总客人的意见汇总，,寻找机会不断发展对客服务

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采取合适的行动解决客人的抱怨

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促销酒店与喜来登的产品与服务

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维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

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坚持酒店安全制度、紧急情况

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依照酒店要求记录安全日志和事故记录

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坚持酒店的清洁和养护

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保持维护所在工作区域的高度整洁

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保证所有报告和服务都按时完成

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完成你上级交待的其它任务

Desired profile

Qualifications :

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Stand, sit, kneel, or walk for an extended period or high frequency across an entire work shift. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.