Sr. Manager, Online Retail

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

JOB SUMMARY

This role will design and execute the strategic online retail plan for Asia Pacific to drive awareness and growth of Marriott's branded products, with focus on Greater China. This role will help identify, prioritize and execute on functional enhancements, product assortment changes/additions and create internal/external partnerships with the intent of growing revenues. Identifying and activating external partnership opportunities to drive awareness and distribution will be key to this role. He / she will work closely with the Asia-Pacific team to enable retail integration into the regional marketing strategy and identify other unique opportunities for the business in line with the Global Enterprise Partnerships and retail strategy. The role will stay abreast of changes in the online marketing & ecommerce environment to best serve the objectives of the organization and adjust plans accordingly. In addition to reporting to the Director of Enterprise Partnerships (China), this person will have a dotted line to the Sr. Director of Retail (U.S.).

CANDIDATE PROFILE

The Sr. Manager of Online Retail will be an innovative digital marketing expert who balances intuition with analytics and collaboration. The successful candidate will have a proven understanding of all aspects of sales channel conversion including merchandising, promotions, analytics and product capabilities. The candidate should have a strong understanding of the digital landscape and ecosystems in Asia-Pacific, particularly Greater China and use that to identify partnership opportunities for the retail business.

This leader will be a big picture thinker who is also detail and results-oriented, organized and committed to flawless execution. In addition, the ideal candidate will be an inspirational leader who can articulate a vision and lead organizational teams and partnerships to realize it.

The candidate must be comfortable working in conjunction with other internal and external groups to accomplish all goals.

This person will need to be a self-starter/self-motivated, flexible and have a wide degree of creativity.



Education and Experience

Requires a bachelor's degree with at least 3-5 years of marketing & management experience within the eCommerce/Online Retail industry. The candidate will have a strong familiarity and working knowledge of third-party marketplaces and social media/communication apps. Relies on experience and judgment to plan and accomplish goals. Should have previous experience having to motivate other teams/business owners towards win-win solutions.

CORE WORK ACTIVITIES

The core focus areas/contributions for this role are:

1. Driving revenue growth and building awareness for the online retail business by championing the business and finding internal and external opportunities to integrate retail into the customer journey.

2. Identifying & prioritizing enhancements to the website in the form of product assortment, content, functionality and optimization

3. Reporting, measuring and communicating out the performance of the program, various marketing efforts and value for the retail program to all levels of the organization.

In addition, the following are also expected:

Maintaining Goals

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Submits reports in a timely manner, ensuring delivery deadlines are met.

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Promotes the documenting of project progress accurately.

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Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

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Manages and implements work and projects as assigned.

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Generates and provides accurate and timely results in the form of reports, presentations, etc.

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Analyzes information and evaluates results to choose the best solution and solve problems.

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Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

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Provides technical expertise and support to persons inside and outside of the department.

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Demonstrates knowledge of job-relevant issues, products, systems, and processes.

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Demonstrates knowledge of function-specific procedures.

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Keeps up-to-date technically and applies new knowledge to job.

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Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

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Understands and meets the needs of key stakeholders.

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Develops specific goals and plans to prioritize, organize, and accomplish work.

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Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

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Collaborates with internal partners and stakeholders to support business/initiative strategies

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Communicates concepts in a clear and persuasive manner that is easy to understand.

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Generates and provides accurate and timely results in the form of reports, presentations, etc.

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Demonstrates an understanding of business priorities

Additional Responsibilities

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Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

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Demonstrates self confidence, energy and enthusiasm.

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Informs and/or updates leaders on relevant information in a timely manner.

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Manages time effectively and conducts activities in an organized manner.

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Presents ideas, expectations and information in a concise, organized manner.

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Uses problem solving methodology for decision making and follow up.

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Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

· Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

· Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

· Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

· Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

· Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

· Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

· Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o Digital Marketing Principles

o eCommerce Principles

o Partnership fundamentals

o Business Analytics

· Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o Reading Comprehension – Understands written sentences and paragraphs in work related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.