Front Office Supervisor

Job description

Le Meridien Nagpur , offers unique experiences in every one of its stylish guest rooms & suites. Warm earth tones in addition to the luxurious sitting & work areas create an inviting ambiance for our guest to experience & enjoy.

Our Guest Experience 132 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Our curious guest could also indulge in lip smacking Zero Mile flavors which are local favorites.

Le Meridien is an upscale, design-focused international hotel brand with a European perspective which is owned by Marriott International which is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities . It has more than 6000 plus properties in over 110 countries and territories around the world with new portfolio of 30 brands making it the world's largest hotel company.

Le Meridien unlocks each destination and promises discovery moments at every turn. The brand inspires curious and creative minded travelers to experience their surrounding with eyes wide open & senses engaged. Le Meridien continues to grow internationally, attracting curious and creative-minded travelers drawn by the promise of discovery.

Desired profile

Qualifications :

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.