Réceptionniste H/F

Job description

Entièrement rénové, notre hôtel est situé au cœur du quartier des affaires de la Défense, à quelques minutes à peine de nombreux sites d'intérêt culturel dont les Champs-Élysées et accueille une clientèle internationale pour les voyages d'affaires et pour les loisirs.

Nos 330 chambres spacieuses et suites promettent un séjour chic empreint de raffinement à la française. Nos 13 salles élégantes totalisant près de 700 mètres carrés d'espace dédié aux événements offrent la possibilité à nos clients d'organiser tout type d'évènements.

Le restaurant classique et élégant de notre hôtel concocte ses plats exclusifs avec des produits locaux de saison et de première fraîcheur. Notre Bar est également l'adresse parfaite pour apprécier des vins français et des bières locales.

Votre profil

Expérience :

• Minimum 6 mois d'expérience au sein d'un service d'accueil

Compétence :

• Faire preuve d'un excellent relationnel, être à l'écoute du client

• Savoir travailler en équipe

• Etre proactif, organisé, rigoureux

• Maîtriser l'Anglais

• La connaissance du logiciel Opera est un plus

Desired profile

Qualifications :

Job Summary

As a Renaissance Front Desk Ambassador, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Ambassador will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Renaissance we believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

Creating a smooth and easy experience for guests so they can get the most out of their stay is critical. The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests' needs. He or she should be passionate not only about the locale and local offerings, but also have an eye for detail – from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

No matter what position you are in, there are a few things that are critical to success – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.