Offers “Marriott”

Expires soon Marriott

Luxury Global Sales Intern (12 months internship)

  • Internship
  • London, UNITED KINGDOM

Job description



Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

Group Sales Intern will predominantly be supporting the Luxury Group Sales Team. This role will entail coordination of all group requests from UK and Ireland markets with use of Salesforce and ISAC and daily communication with over 360 Luxury hotels globally. Brands include The Ritz-Carlton, EDITION, Bulgari, St. Regis, W, The Luxury Collection and JW Marriott. The Group Sales Intern will be involved in the coordination of direct sales activities as well as client events throughout the year and will be expected to professionally represent Marriott International Luxury Brand portfolio and manage responsibilities that ensure a strong relationship as a liaison with customers and each property.

RESPONSIBILITIES

SUMMARY

Assist in coordinating travel opportunities including Tradeshows, industry roadshows, sales appointments, familiarization trips
Represent Marriott International Luxury Brands

Develop and maintain respectful working relationship at all levels of the organization, including London GSO and with property based Group Sales Managers, while working within the hierarchy to ensure results and goals are achieved.
Knowledge of top group accounts by markets

Support efforts to identify Development Accounts

Manage special projects when applicable

Develop and demonstrate understanding and knowledge of key Group hotels and destinations

BUILDING RELATIONSHIPS
Maintain strong relationship with property sales teams including Group Sales Managers and Sales Coordinators
Assist with scheduling and preparing for customer presentations to accounts based upon customer needs
Proactively facilitate communication with the customer base and hotels
Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy
Maintain strong and collaborative working relationships with all members of Global Sales Offices
Promote positive relations with customers and employees

EXECUTION
Support Luxury Global Sales Office initiatives by assisting in increasing the London Luxury GSO team revenue production, using negotiation skills to maximize conversion of group leads, while utilizing effective sales skills in overcoming objections
Maintain knowledge of Marriott International Luxury Brands portfolio; develop knowledge of basic hotel capabilities related to numbers of rooms and meeting space capabilities and all hotel characteristics as relevant to Group segment
Maintain level of knowledge of the competition's product
Comply with all Global Sales Office policies and procedures
Field and prioritize all incoming inquiries and opportunities, analyze the capabilities of the request and manage distribution of these inquiries to appropriate hotel (s).
Evaluate leads and offer comparable alternative Marriott International Luxury Brands locations to existing proposals, where applicable.
Assist with incoming phone calls (when necessary) in a pleasant manner within 3 rings, following Marriott Luxury Brands telephone etiquette.
Handle internal and external guest opportunities by following instant pacification procedures ensuring guest satisfaction
Ensure paperwork is processed to clients, other departments, etc., with a timely manner. Complete all assigned paperwork within a timely manner
Produce weekly and monthly production reports with Sales Manager production and individual property production figures.
Send monthly production spreadsheet to Corporate office by 7th of every month
Produce quarterly production reports per manager
Maintain updated list of key group contacts and each Marriott International Luxury Brands property worldwide
Organize all group correspondence per account and lead and set up tasks for relevant follow up

LEARNING & APPLYING TECHNICAL EXPERTISE
Maintain and continuously develop computerized file databases of complete customer and account history using Salesforce
Develop reporting mechanism to continuously educate hotel managers on the updated status of accounts
Maintain a working knowledge of the computer systems – Outlook and Salesforce and ISAC

REQUIRED SKILLS
Strong project management and organizational skills
Good written and verbal communication skills
Ability to maintain positive relationships with customers (both internal and external)
Working knowledge of Outlook and Salesforce preferred
Sales skills with strong and ethical sales principles and processes
Ability to perform job function with minimal supervision, even under pressure and as a cohesive team member
Ability to be a clear thinker, analyze and resolve problems while exercising good judgment
Ability to remain calm and courteous with difficult and demanding situations
Ability to prioritize, organize work assignments and follow-up
Ability to ensure security and confidentiality of customer and company information
Ability to enforce the company's quality procedures
Maintain high level of knowledge in reference to Marriott International Luxury Brands product
Maintain complete knowledge of and comply with all GSO policies and procedures
Ensure that processes meet Marriott International Luxury Brands standards in terms of consistency and standardization
Ability to manage electronic real time communication channels
Work effectively in a team environment

DUTIES
Assisting with arrangements for client events and tradeshows and client follow-ups as well as group follow ups
To assist with all reasonable projects that the department requires
Order general office supplies, including cartridges, photocopy paper, toner etc. and Marriott International Luxury Brands branded stationary & business cards
Ensure brochure supply for all hotels is kept full and up to date.

Desired profile



Qualifications :

Essentials
1) English speaking + 1 additional language (desirable)
2) Strong communication skills, written and oral
3) Proficient in basic computer skills
4) Familiarity with Sales/Marketing tools
5) Hotel sales experience
6) Business Development Skills
7) Strong administration skills

Desirables:
1) Additional language skills
2) Creative Talent
3) Desire to pursue career further both in UK and Europe

This position is offered on a 12 months fixed term basis and available from June 2020.

EDUCATION
Bachelor's degree or equivalent required in process

LOCATION
The position will be based in the London Luxury Global Sales Offices (GSO).
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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