Lobby Host/Concierge Associate (Casual)

Job description

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

The York Marriott Hotel is situated in grounds overlooking the racecourse, with a busy bus route passing right by our door, and connections in and out of both York and Leeds we are very easy to reach.

We offer our associates a competitive benefits package:

Above National Minimum and National Living wage

Discounted Rooms rates for you and your friends and family in over 6000 hotels across the globe

Discounted Food & Beverage in Marriott Hotels (including £5 breakfast)

Global Careers Opportunities

FREE Meals on Duty, Tea & Coffee Car Parking, Uniform, Gym Membership

50% off Paddy & Scotts Coffee

Discounted Cinema Tickets, Shopping vouchers, Days out and Holliday discounts

Pension Plan

FREE passes into some of York's biggest attractions.

Apprenticeship programmes up to and including level 5 in Operational Management

If you are willing to be dedicated in your role with a positive attitude, you can go far with Marriott.

Apply now and start your journey with Marriott , it could be ‘Where you Belong'

Desired profile

Qualifications :

Job Summary

As a Lobby host you will be the first and last point of contact for the guest. You are responsible to give a warm welcome, providing an efficient and courteous approach at all times. Your role will include key responsibilities including but not limited to:

·  Welcoming and acknowledging each and every guest with a smile, eye contact and a friendly greeting, as well as thanking guests with genuine appreciation at the end of their stay
·  Offering a professional, friendly, warm and engaging service at all times.
· 
Be available for guests at all times as a point of contact, engaging guests in conversation regarding their stay, property services and local area recommendations

· 
Maintain effective communication with all related departments to ensure a smooth service delivery

· 
Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries as necessary

· 
Deal promptly, efficiently and pleasantly with any guest requests, queries or concerns

· 
Offering guests assistance with luggage, property amenities, taxi bookings, local attractions, restaurant bookings and directions.

Skills Required

Essential:

· 
Excellent Customer service skills

· 
Good communication skills

· 
Local knowledge

· 
Good level of Physical Fitness as candidate will be required to carry large amounts of luggage




This is a Casual role. Rate of pay is £8.64 to £9.21 per hour

Must be available to work a variety of shifts and times between the hours of 7am and 11pm on a variety of days.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.