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Offers “Marriott”

Expires soon Marriott

Guest Relations Officer

  • Hartlepool, Hartlepool

Job description



At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Ideal candidate profile



Qualifications :

Job Summary

Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location's frequent Rewards Elite member guests. Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment. Assist with research and follow up on referrals to ensure cost-effective gifting process. Promote awareness of brand image internally and externally. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.