Guest Relations Coordinator

Job description

The London Marriott Hotel Park Lane is perfectly placed in the city centre, our five-star hotel surrounds you with bespoke luxury amenities in the midst of some of London's most famous attractions. Intuitively designed rooms and suites are infused with boutique-inspired touches and offer plush bedding, marble bathrooms and 24-hour room service. Settle in for a meal, afternoon tea or evening cocktails at Lanes of London, or stretch your muscles at the exceptional Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a cutting-edge gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events, weddings and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch.

Why should you work with us …

In addition to the benefits, you would expect being part of a brand of our calibre, you will also be offered:

· 20% food and beverage discount in Lanes of London
· Exciting Learning and Development opportunities at all levels
· Loan offered to help buy a season ticket for travel to and from work in London
· Cycle to work scheme
· National and international career development opportunities
· Access to free language lessons
· Discount at major retailers across the UK
· Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives
· Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter
· Meals on duty, uniform provided and laundered free of charge

Desired profile

Qualifications :

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.