Offers “Marriott”

Expires soon Marriott

Guest Recognition Coordinator

  • THAILAND
  • IT development

Job description



The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Desired profile



Qualifications :

JOB SUMMARY


Assisting the Guest Relations and Butler team in the recognition of all Repeat Guest, VIP , Elite Members and other special occasion guests visiting the hotel and for informing all hotel departments of the guests arrival's, special needs and requests, personal preferences and the delivery of preferred services and amenities. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

To be familiar with hotel services and facilities and be ever ready to provide answers when asked by guests. Focus on continuous improvement through the reductions of defects, increasing guest satisfaction and maximizing profitability. The St Regis CORE Values & standards of service will be understood and practiced on a daily basis

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB QUALIFICATION
·  Bachelor degree and above
·  Front Office or Guest relations or related filed in Luxury and International hotel.
·  Good communication in English and Thai

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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