Franchised Sales and Catering Coordinator

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply online at https://sagehospitality.jobs/jobs/?location=oceanside

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

POSITION FOCUS

The Sales and Catering Coordinator assist sales and catering managers in achieving customer satisfaction by performing administrative duties relating to guests, hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

·  Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
·  Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
·  Coordination of all group and wedding business as contracted by the catering and sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
·  Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.
·  Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
·  Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
·  Work with sales personnel to achieve required sales team goals.
·  Have current knowledge of hotel rates, strategies, discounts and promotions.
·  Assist with completing any required sales reports.
·  Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
·  Assist hotel with implementing hotel specific selling strategies.
·  Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
·  Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
·  Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
·  Display a neat, clean and business-like appearance at all times.
·  Creates monthly social hour calendar with the Director of Sales.
·  Assists the Sales department with monthly luncheons, client events, etc.
·  Conduct walk-in tours
·  Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.
·  Work with EBC on all group turnover and proper execution of the groups.

OTHER RESPONSIBILITIES

·  Contributes to the hotel's overall sales effort by assisting guests as needed.
·  Performs other duties as assigned or deemed necessary by management.
·  Must accommodate fluctuating business demands and may be asked to work shift other than those they prefer to normally work.
·  Associates are required to comply with Sage dress policy and standards. Assist guests with changes and special requests, as needed.

SUPERVISORY DUTIES
-None

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

JOB REQUIREMENTS

JOB QUALIFICATIONS
Required Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling. Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi-tasking skills

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Material/Equipment Used
·  Basic office equipment and materials
·  Environment
·  General office and hotel environment

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This company participates in E-Verify

To apply please visit https://sagehospitality.jobs/jobs/?location=oceanside

Incomplete applications without a completed assessment and resume will not be considered for an interview.

This company is an equal opportunity employer.

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