Franchised Reservations Agent

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: hr@mountjuliet.com

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Tetrarch Capital Limited. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Steeped in heritage Mount Juliet Estate is a luxury 5* Hotel and Golf Resort is spanned across 500 acres of glorious estate located in Thomastown, Co. Kilkenny. The resort itself is comprised of a standalone 32-bedroom Manor House as a luxurious plus the 93-bedroom Hunters Yard Hotel. Some of our culinary accolades include two Michelin star chefs and a Rosette Restaurant on the estate Mount Juliet Estate is part of the Autograph Collection Hotels within Marriott International.

We have a fantastic opportunity available for Reservations Agent in the 5- Star Mount Juliet Estate Autograph Collection Hotel.

The Role

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

·  Key Duties and Responsibilities
·  Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
·  Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
·  Promoting and up selling the estate facilities and amenities.
·  Ensuring our brand deliverables are successfully communicated to the guest as part of our guest journey.
·  Responding efficiently and effectively to guest feedback
·  Ensure expectations are set correctly, in advance of the guest's stay.
·  Proficient IT skills including Opera, Marsha or other PMS system experience.

Job Requirements:

·  At least 1 years' experience in a similar role with a Reservations System or Front Office Team, Opera/ Marsha an advantage.
·  Excellent customer care skills.
·  Proficient IT skills
·  Excellent command of the English language both written and oral is essential.
·  Ability to cope well under pressure.
·  Highly motivated, and a team player.

This company is an equal opportunity employer.

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