Franchised Hotel Telephone Operator- $17.20

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at: yvette.vicenteno@hotelrepublicsd.com

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, HEI Hospitality, LLC . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

Overview



Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Responsibilities
·  Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
·  Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
·  Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
·  Page guests and patrons using the public address system in a courteous and clear manner.
·  Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two-way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
·  Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.
·  Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly documents pertinent details.
·  Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.
·  Comply with attendance rules and be available to work on a regular basis.
·  Perform any other job-related duties as assigned.
Qualifications
·  Must communicate well with guests.
·  Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
·  Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.
·  Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Apply Here: http://www.Click2Apply.net/6nv8mwzp3kstsnyn

This company is an equal opportunity employer.

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