Franchised Guest Services Representative

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via email at - carolina.gonzalez@marriott.com

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Development Company, Inc. . The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:
·  Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
·  Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
·  Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
·  Compute bill collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
·  Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
·  Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
·  Take the initiative to greet guests in a friendly and warm manner.
·  If functioning in a Lead Capacity:

(a) take responsibility for assigned employees in the absence of the Supervisor,

(b) assign work and ensure proper performance of assigned employees.

·  May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
·  Other duties as assigned.

Job Requirements
·  Education HS Diploma or equivalent.
·  Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
·  Licenses/Certifications N/A

This company is an equal opportunity employer.

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