Food & Beverage Supervisor

Job description

The London Marriott Hotel Park Lane is perfectly placed in the city centre, our five-star hotel surrounds you with bespoke luxury amenities in the midst of some of London's most famous attractions. Intuitively designed rooms and suites are infused with boutique-inspired touches and offer plush bedding, marble bathrooms and 24-hour room service. Settle in for a meal, afternoon tea or evening cocktails at Lanes of London, or stretch your muscles at the exceptional Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a cutting-edge gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events, weddings and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch.

Why should you work with us …

In addition to the benefits, you would expect being part of a brand of our calibre, you will also be offered:

· 20% food and beverage discount in Lanes of London
· Exciting Learning and Development opportunities at all levels
· Loan offered to help buy a season ticket for travel to and from work in London
· Cycle to work scheme
· National and international career development opportunities
· Access to free language lessons
· Discount at major retailers across the UK
· Opportunity to be a part of our Employee Relations Committee team who are committed to Take Care and Corporate Social Responsibility initiatives
· Reward and recognition; chance to become our Employee of the Month or Manager of the Quarter
· Meals on duty, uniform provided and laundered free of charge

Desired profile

Qualifications :

To effectively supervise and support the Department's Associates, to maintain a highly motivated team, high standards of service and maximize revenue. Assist management with delivery service ideas, directions from management or senior management , follow sequence of service and bringing up ideas and feedback.

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Make sure that soiled glassware and china is washed and polished.. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Monitor and record reservations through third party websites, phone and face to face with guests Working accordingly the current F&B organizational structure and being able to work in multiple outlets or understand the concept, sequence of service and atmosphere.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.