F&B Waitperson, Club Lounge, Casual

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

JOB SUMMARY

Serve guests in a friendly manner, take drink/food orders and serve and clear tables as required. Provide customers and guests with a clean menu and exquisite service appropriate to Palm Court and Club Lounge Standards. Provide suggestions and knowledge on the cocktails, wine and other items available on the current menu.

SCOPE / BUSINESS CONTEXT

· A Full Time/Part Time position based at the Sheraton Grand London Park Lane

· Number of Direct Reports - 0

· Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

· Previous experience working within as a waiter or similar environment preferred

Skills and Knowledge

· Strong Communication skills (verbal, listening, writing)

· Innovative

· Pro-active and reliable

· Able to work alone and within a team

Education or Certification

· Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

1) To take orders, serve drinks to ensure that guests have a great experience . To assist in serving food as required.

2) Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

3) To ensure that food and drinks are served in a consistent manner, in line with standard presentation, garnishes etc.

4) To maintain the highest level of cleanliness, including safety of furniture, fixtures and fittings. To ‘Clean as you go' to ensure a clean and tidy work area, and to follow the routine bar cleaning schedule.

5) To ensure that the guests bill is accurate and on the table at all times

6) Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

7) Assist other employees to ensure proper coverage and prompt guest service.

8) Speak to guests and co-workers using clear, appropriate and professional language.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

9) Talk with and listen to other employees to effectively exchange information.

10) Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

11) Support all co-workers and treat them with dignity and respect.

12) Develop and maintain positive and productive working relationships with other employees and departments.

13) Partner with and assist others to promote an environment of teamwork and achieve common goals.

14) Comply with quality assurance expectations and standards.

15) Monitor dining rooms for seating availability, service, safety, and well being of guests.

16) Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

17) Notify management of maintenance repairs issues.

14)Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

15)Assist your and other departments when needed to ensure optimum service to guests.

16)Check menus to ensure they are current, clean, plentiful, and wrinkle-free.

17)Thank every guest upon departure, invite them to return, and wish them a fond farewell.

18)Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

19)Guide guests through the dining rooms and provide any needed assistance.

20)Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.

OTHER

·  Performs other related tasks as assigned by management.
·  Complies with Marriott International Hotels Limited Regional Office policies and procedures.
·  Working hours as required to do your job but normally not less than 40 hours per week.
·  Be knowledgeable of all applicable SOP's/ LSOP's and ensure controls points are implemented and are effective as outline in Audit Requirements.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.