水疗总监 Diretor of SPA

Job description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

瑞吉酒店品牌在110多年前，随着纽约瑞吉酒店的开业，第一次建立了豪华酒店。从约翰·雅各布·阿斯特四世(John Jacob Astor IV)在纽约第五大道打开他的美术杰作大门的那一刻起，瑞吉酒店就一直是毫不妥协的优雅和定制服务的象征。今天，拥有40多个世界上最好的地址，瑞吉是一个地方的趋势诞生，打破界限，客人可以简单地生活精致。我们邀请您在瑞吉探索职业生涯。

Desired profile

Qualifications :

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

负责监督和协调员工提供水疗服务的活动，包括沙龙、皮肤护理、项目协调、预订、前台、按摩和更衣室区域。确保客人和员工的满意度，完成运营预算。

候选人简介

教育和经验

•高中文凭或GED证书;2年以上spa、宾客服务或相关专业工作经验。

核心工作活动

支持Spa运营和预算的管理

•在Spa主管不在时承担其职责。

确保所有员工都有合适的用品、设备和制服。

根据需要理解预算、经营报表和工资进度报告，以协助部门的财务管理。

在预算范围内管理供应品和设备库存。

保持spa及相关区域和设备的清洁。

理解部门运营对整体物业财务目标和目标的影响，并努力实现或超过预算目标。

确保并提供优质的客户服务

为客人关系树立积极的榜样。

与客人沟通，获得关于产品质量和服务水平的反馈。

处理客人的问题和投诉。

•授权员工提供优质的客户服务。

在部门会议中强调客人的满意度，并持续改进。

•努力改善服务绩效。

进行人力资源活动

•征求员工的反馈意见，利用“门户开放”政策，审查员工满意度结果，以发现并解决员工的问题或担忧。

确保员工理解期望和参数。

必要时将问题提交给部门经理和人力资源部门。

观察员工的服务行为，并向员工提供反馈。

•参与员工渐进的纪律程序。

参与一个持续的员工认可项目。

与员工一起回顾评论卡和客人满意度结果。

•支持Spa入职培训计划，帮助员工接受合适的新员工培训，顺利完成工作。

监督正在进行的培训活动，并在适当的时候进行培训。

•与员工建立并保持开放、协作的关系，并确保员工在团队中也这样做。

•庆祝成功，并公开认可团队成员的贡献。

•确保物业政策得到公平和一致的管理，纪律程序和文件按照标准和当地操作程序(SOPs和LSOPs)完成，并支持同行评审过程。

必要时协助水疗中心主任管理水疗中心的日常运作。

万豪国际是一个机会均等的雇主，致力于雇佣多样化的员工，保持包容的文化。万豪国际集团不会因残疾、退伍军人身份或受联邦、州或地方法律保护的任何其他原因而歧视员工。