Beverage & Food Supervisor

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Desired profile

Qualifications :

KEY ATTRIBUTES

Ø Possess a good command of English

Ø An excellent verbal manner and proven customer service skills

Ø Good knowledge or experience of the hospitality industry

Ø Good organisation skills with an attention to detail

Ø A team Player with flexible & positive attitude

Ø Hardworking and consistent

DESIRABLE ATTRIBUTES

Ø Previous experience in Waiter/waitressing

Ø Previous experience using booking systems

Ø Be able to demonstrate experience in complaint handling

Ø Passion for the hospitality industry

Ø Able to work in a fast paced environment & remain calm under pressure

Ø Previous brand experience or knowledge

MAIN DUTIES & RESPONSIBILITIES

This role has responsibilities, which include but are not limited to;

The Supervisor is fully responsible for the day-to-day operation of the outlet.

·  Represent and be the face of the hotel/bar to all guests
·  Opening and closing of the bar according to opening and closing procedures and timings
·  Ensuring all talent are fully briefed at the beginning of their shift (AM & PM)
·  Checking DM logs, Handovers and What's Up sheets daily to identify VIPs and service opportunities
·  Ensuring that the bar and tables are set up according to standards
·  Ensuring that all talent are groomed to standards , including W pin
·  Making sure that Brand and Service standards are followed at all times
·  Setting Up any events for the day/ evening according to Event Orders
·  Making sure that all talent has been set on breaks during their shift
·  Deal with customer complaints and/or escalate to management if needed
·  Prepare Rota and include events & service schedule , making sure shifts are accordingly staffed
·  Conduct weekly bigger briefings for talent ( 1hour)
·  B&F Newsletter to be sent out weekly by SV completing Rota.
·  Putting through requisitions in a timely manner and according to business needs
·  Attend weekly Ops Meetings with Management
·  Attend Weekly GSS Meeting
·  Conduct HPPs for talent, ensuring they have an ongoing development plan in place
·  Ensuring that all opening and closing tasks have been completed by all talent
·  Concepts - identifying new concepts for B&F with management and creating new menus
·  Flexibility and ability to work both, AM & PM shifts
·  Making sure Fourth comments, absences are updated and that Rota hours are closed on Sunday night
·  Carrying out investigations if needed by HR
·  Identify health hazards and record them accordingly
·  The Supervisor supports the Assistant Bars Manager with day to day tasks and administrative tasks
·  Makes sure that regulations and policies are adhered to
·  Makes sure that team is trained up to date
·  Ensures and monitors talent's performance

As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.