Bell Captain

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Position Summary:

The Bell Captain is required to ensure all guest's and associate needs, queries and problems are anticipated and resolved in a timely manner, plus be responsive to requests/instructions of Manger on Duty- Concierge/ BellDesk/ Chief Concierge and Front Office Manager.

Core Activities:

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Attend all rostered shifts including shift work and weekend work in accordance with rosters.

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Be familiar and knowledgeable of daily events, promotions, V.I.P.'s, opening hours and menus of Restaurants.

· 
Knowledge of Hotel facilities, services and local area and attractions.

· 
Liaison between guests and Tour Operators.

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Maintain an up-to-date knowledge of transport and tour services.

· 
Effectively communicate by disseminating information to associated departments.

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Accommodate any and all guest's needs and requests. Ethically Utilize industry contacts to satisfy guest needs.

· 
Be pro-actively involved in the hotel's operation and assist Driveway, Bell Desk and Front Desk during periods of peak times.

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Keeping up-to-date with any events within the hotel.

· 
Conduct performance counselling with associates as required.

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To work as and where directed by Management plus follow all reasonable requests.

Preferred Attributes and Qualifications:

· 
Previous experience in similar role

· 
Excellent Customer Service Skills

· 
Capable knowledge of Opera PMS

· 
Proven ability to work under pressure

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.