Leavers Team Advisor

Job description

Job Description:

Summary

M&S prides itself on our customer service and is committed to making every moment special through the high-quality products and services offered.

However, it’s not just our customers who deserve a great experience, our colleagues do too. Our M&S Colleague Services Support Centre are looking for motivated, adaptable and positive people to join our Leavers Team in Salford Quays, where you will deliver a top-notch service, supporting our colleagues, both current and former, across the business.

What we are ideally looking for is someone who will enjoy managing high transactional volumes with great attention to detail in an environment which can change very quickly.

You’ll be joining a Team where there is flexibility with your work pattern. There is also the ability to own your development and progression, with the aim to build better relationships with our Retail and Office Colleagues. We have recently been listed in ‘LinkedIn Top 20 Companies' and the ‘Times Top 50 Employers for Women’.

About the role

What you will be doing:

·  You will be supporting high volumes of administration; end of contracts for seasonal workers, leavers from our Retail, Logistics and Office Teams (across all levels) and references
·  We are always looking for new ways to improve so inputting your ideas of how to simply process will be a key
·  Ensuring we are audit ready by checking through previous activity
·  Our Colleague Services Support Centre is open to support Monday to Friday, 8am – 6pm. A full-time contract will see you working 37.5 hours a week and covering a rotating shift pattern (8am – 4pm, 9am – 5pm and 10am – 6pm). There will be a requirement for you to work some bank holidays throughout the year, but these will be shared evenly with the rest of your team

About you

Your skills and experience will include:

·  Comfortable prioritising multiple tasks efficiently to meet agreed deadlines
·  Strong attention to detail and takes pride completing tasks accurately
·  Open minded and always looking for new ways to improve
·  Able to communicate in a clear and simple way, both spoken and written
·  Digitally focussed and can use of Microsoft applications with ease – especially Excel!
·  Confident working in an environment that can move very quickly
·  Credible and professional with the ability to build relationships at all levels of the business
·  Enjoys a one Team approach

Some of our fabulous benefits include 20% company discount (eligible upon joining), a contributory pension, Share options (Sharesave and Sharebuy) and a salary sacrifice scheme to take advantage of.

We operate a relaxed dress code and have a part-subsidised on-site deli. There are plenty of restaurants and bars nearby, with easy travel links by road, bus and Metrolink (our office is opposite the Harbour City tram stop).

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