Expires soon Marksandspencer

Customer Service Adviser - Part time

  • Chester (Cheshire West and Chester)

Job description



Job Description:

Summary

We have a number of exciting opportunities available to join our Customer Sales & Service Centre, working from our stylish offices in Chester Business Park.

At M&S, we focus relentlessly on delivering top quality products to our customers. That much has never changed. Our attention to detail and passion for improvement has led to the creation of some of the nation’s most loved products. But the world is changing fast, and we’re changing with it. M&S is transforming to become more relevant, more often, to our existing customers, and appeal to new ones too.

If you are passionate about delivering exceptional customer service to our customers, this could be the perfect role for you? The ideal candidate will be able to provide excellent customer service by managing and resolving complaints & queries to the highest efficiency and standards.

The salary for this role is £8.50 p/h. The roles are all Permanent contracts . You will be required to start on Tuesday 7th January 2020.

Various shifts available: Flexibility is essential. As evening and weekend work is involved.

If successful, the first six weeks will be a training period which is full-time, 9:00am - 5:00pm, Monday-Friday

About the role;

We’re setting bolder goals and giving our people the space and resources to achieve them. From placing M&S at the forefront of the digital revolution to deliver for customers - existing and new, there’s never been a more exciting time to join us. Because being part of our journey today quite simply means shaping the future of our business.

Your key accountabilities will include;

·  Great communication skills, both verbal and written
·  Respond to all types of different queries on Facebook, Twitter & Instagram so a passion and a sound knowledge for social media would be required
·  Excellent spelling, grammar etc a requirement as responding on a public platform that can be read by millions of our customers
·  Fun, personalised responses (we don’t use templates)
·  Be able to work under pressure during high profile marketing campaigns
·  Take responsibility for resolving customer complaints working within guidelines and agreed parameters. Ensure all stakeholders are regularly updated
·  Provide data, giving insight into the reasons for customer contact (achieved by accurate recording of information using systems as required) for use in influencing business decisions
·  Deliver exemplary quality standards when talking to or writing to customers
·  Work as part of a team of experts to support customers, stores and all areas of the M&S business - acting as a role model for service
·  Identify potentially brand damaging complaints/situations and ensure that relevant departments/individuals are engaged and consulted whilst issues are resolved
·  Contribute to the overall achievement of agreed departmental response times
·  Good computer literary with the ability to learn to use M&S systems quickly
·  Passionate in championing the customer

Benefits;

·  After successful completion of training you will have the opportunity to work from home on some days (including weekends)
·  Free company car parking
·  Onsite gym
·  Shower facilities
·  Staff shop
·  Starbucks
·  Benefits package (Pension, ShareScheme, Childcare Vouchers)

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