L'Oreal Canada, IT Demandware Support Analyst

Job description

*** Located in Montreal, Canada ***

L'Oreal Information Technology

Digital IT

Location:


Boulevard Robert-Bourrassa / Eaton Center Area
Montreal QUEBEC

Brief Job Description :

Responsible for eCommerce operations and support of brand e-commerce sites across L’Oréal USA.  Responsibilities include providing day-to-day support of the Demandware e-commerce Platform as well as associated touch points such as SAP or PFSWeb. Position requires strong technical background and hands on experience with Demandware or similar eCommerce Platforms.

Responsibilities

·  Serve as a support contact within eCommerce team.
·  Work with the support vendor on prioritizing support tickets.
·  Identify Implementation risks as early as possible, communicate them to the involved parties and facilitate their mitigation.
·  Ensure timely communication and alerts to the IT stakeholders and business working committee.
·  Coordinate weekly build and release process.
·  Contribute to the enterprise integration initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise back end systems including SAP, Informatica, PFSWeb, SalesForce.com, etc.
·  Manage related vendors, also internal teams, on support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
·  Coordinate implementation parties, agencies and vendors.
·  Ensure that proposed solutions are aligned with the L’Oreal IT standard and strategy
·  Stay informed on new digital solution trends and contributes to IT digital strategy development.
·  Share best practices, process framework to the global Demandware initiative.

Core Competencies/Professional Requirements

·  3 or more years of experience with managing operations and supporting eCommerce Domains
·  Strong IT vendor management expertise is a must.
·  Ability to interact effectively with internal business teams, at different levels of the organization.
·  Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
·  Ability to successfully function in a fast-paced, deadline-driven environment is a must
·  Experience in analysis and documentation of technical requirements for eCommerce projects and making sure it adheres to the L’Oreal Governance and Architecture Board Standards.
·  Technology assessment and evaluation skills.
·  Strong problem solving skills
·  Experience in eCommerce / cosmetic / FMCG / retail industry is preferred
·  Business analysis skills.
·  Bachelor’s degree required
·  People management experience a plus

Technical/Professional Requirements

·  Demandware or any other eCommerce platform.
·  Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.
·  SAP implementation and/or support experience is a plus.
·  HTML, CSS, JavaScript.
·  Exposure to eCommerce / CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
·  Familiarity with Atlassian tools such as BitBucket, JIRA and Confluence
·  General understanding of source control systems such as Git
·  Social integration technologies around Facebook connect and social sharing.
·  Exposure to mobile, omni–channel technology tools and principles around responsive design, hybrid applications, mobile applications.
·  Cross-Browser testing / functionality
·  Microsoft Office applications -- Office Suite (Project, PowerPoint , Excel, Word, Visio)
·  Passionate about technical support.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.","datePosted":"2019-09-26T06:34:45.640Z","title":"L'Oreal Canada, IT Demandware Support Analyst","occupationalCategory":"IT & Systems","@context":"http://schema.org"} L'Oreal Canada, IT Demandware Support Analyst in Montréal | IT & Systems at l'oreal       .aurelia-hide { display:none !important; }      L'Oréal | Job Description
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·  /*

Boulevard Robert-Bourrassa / Eaton Center Area
Montreal QUEBEC

Brief Job Description :

Responsible for eCommerce operations and support of brand e-commerce sites across L’Oréal USA.  Responsibilities include providing day-to-day support of the Demandware e-commerce Platform as well as associated touch points such as SAP or PFSWeb. Position requires strong technical background and hands on experience with Demandware or similar eCommerce Platforms.

Responsibilities

·  Serve as a support contact within eCommerce team.
·  Work with the support vendor on prioritizing support tickets.
·  Identify Implementation risks as early as possible, communicate them to the involved parties and facilitate their mitigation.
·  Ensure timely communication and alerts to the IT stakeholders and business working committee.
·  Coordinate weekly build and release process.
·  Contribute to the enterprise integration initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise back end systems including SAP, Informatica, PFSWeb, SalesForce.com, etc.
·  Manage related vendors, also internal teams, on support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
·  Coordinate implementation parties, agencies and vendors.
·  Ensure that proposed solutions are aligned with the L’Oreal IT standard and strategy
·  Stay informed on new digital solution trends and contributes to IT digital strategy development.
·  Share best practices, process framework to the global Demandware initiative.

Core Competencies/Professional Requirements

·  3 or more years of experience with managing operations and supporting eCommerce Domains
·  Strong IT vendor management expertise is a must.
·  Ability to interact effectively with internal business teams, at different levels of the organization.
·  Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects.
·  Ability to successfully function in a fast-paced, deadline-driven environment is a must
·  Experience in analysis and documentation of technical requirements for eCommerce projects and making sure it adheres to the L’Oreal Governance and Architecture Board Standards.
·  Technology assessment and evaluation skills.
·  Strong problem solving skills
·  Experience in eCommerce / cosmetic / FMCG / retail industry is preferred
·  Business analysis skills.
·  Bachelor’s degree required
·  People management experience a plus

Technical/Professional Requirements

·  Demandware or any other eCommerce platform.
·  Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP.
·  SAP implementation and/or support experience is a plus.
·  HTML, CSS, JavaScript.
·  Exposure to eCommerce / CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
·  Familiarity with Atlassian tools such as BitBucket, JIRA and Confluence
·  General understanding of source control systems such as Git
·  Social integration technologies around Facebook connect and social sharing.
·  Exposure to mobile, omni–channel technology tools and principles around responsive design, hybrid applications, mobile applications.
·  Cross-Browser testing / functionality
·  Microsoft Office applications -- Office Suite (Project, PowerPoint , Excel, Word, Visio)
·  Passionate about technical support.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. 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Strong organizational, time management, communication, process orientation and problem-solving skills with multiple...","dateCreated":"2019-07-16T20:28:08.287Z","ml_role":null,"contentLanguageType":"en","cityStateCountry":"Canada","visibilitySiteType":["external"],"ml_jobExperience":null,"hashKey":"e5d24a0a604948507576693016e123cb473b04da22084cbaca75d70b2a5f1c16c912ea7181c88862bb284f3e9d25197c0f811d0b9f8a19c27aa7cfffc92b5aa6","brands":"Multi-Brands","languageType":"en","isPublished":"TRUE","isTranslated":false,"parentRefNum":"LOREUS","scrapeTime":"2019-10-25T00:57:32.535Z","ml_skilled_jd":" located in montreal, canada . l'oreal information_technology digital it. location . boulevard robert-bourrassa / eaton center area. montreal quebec . brief job description . responsibility for ecommerce operations and support of brand e-commerce sites across l’oréal usa. responsibilities include providing day-to-day support of the demandware e-commerce platform as well as associated touch points such as sap or pfsweb. position requires strong technical background and hands-on experience with demandware or similar ecommerce platforms . responsibilities. serve as a support contact within ecommerce team . work with the support vendor on prioritizing support tickets . identify implementation risks as early as possible, communicate them to the involved parties and facilitate their mitigation . ensure timely communication_skills and alerts to the it stake_holder_management and business working committee . coordinate weekly build and release process . contribute to the enterprise_integration initiative with respect to integration of the ecommerce sites with the l’oreal enterprise back end systems including sap informatica pfsweb, salesforce.com, etc . manage related vendors, also internal teams, on support and project delivery including requirement_analysis system_design coding, qa deployment and maintenance according to corporate standard process, sla kpi and best practices . coordinate implementation parties, agencies and vendors . ensure that proposed solutions are aligned with the l’oreal it standard and strategy . stay informed on new digital solution trends and contributes to it digital strategic_development . share best practices, process framework to the global demandware initiative . core competencies/professional requirements. 3 or more years of experience with managing operations and supporting ecommerce domains . strong it vendor_management expertise is a must . ability_to_interact_effectively with internal business teams, at different levels of the organizational_skills . strong organizational_skills time_management communication_skills process_orientation and problem_solving with multiple clients/vendors/projects . ability to successfully function in a fast-paced, deadline-driven environment is a must . experience in analysis and documentation of technical_requirements for ecommerce projects and making sure it adheres to the l’oreal governance and architecture board standards . technology assessment_&_evaluation skills . problem_solving . experience in ecommerce / cosmetic / fmcg / retail_industry is preferred . business_analysis skills . bachelor’s degree required . people_management a plus . technical/professional requirements. demandware or any other ecommerce platform . systems_integration – web_service rest_services soap , batch, edi sftp . sap_implementation and/or support experience is a plus . html css javascript . exposure to ecommerce / crm_integration and affiliate marketing tools like linkshare, product recommendation tools, online videos . familiarity with atlassian tools such as bitbucket jira and confluence . general understanding of source_control systems such as git . social integration technologies around facebook connect and social sharing . exposure to mobile_applications omni–channel technology tools and principles around responsive_design hybrid applications, mobile_applications . cross-browser testing / functionality . microsoft_office -- office_suite project, microsoft_powerpoint , microsoft_excel microsoft_word microsoft_visio . passionate about technical_support . we are an equal opportunity employer and take pride in a diverse environment. we do not discriminate in recruiting hiring, training promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veterans_affairs status, medical condition or disability, or any other legally protected status . if you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email usapplicationaccommodation support.lorealusa.com. please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. all others will not be considered. ","jobVisibility":["external"],"applyUrl":"//career.loreal.com/careers/login?jobId=70808","ml_filtered_Skills":null,"location":"Montréal","cityCountry":"Canada","mapQueryLocation":"Montréal","ml_job_parser":null,"category":"IT & Systems","ml_Description":" Located in Montreal, Canada . L'Oreal Information Technology. Digital IT. Location . Boulevard Robert-Bourrassa / Eaton Center Area. Montreal QUEBEC . Brief Job Description . Responsible for eCommerce operations and support of brand e-commerce sites across L’Oréal USA. Responsibilities include providing day-to-day support of the Demandware e-commerce Platform as well as associated touch points such as SAP or PFSWeb. Position requires strong technical background and hands on experience with Demandware or similar eCommerce Platforms . Responsibilities. Serve as a support contact within eCommerce team . Work with the support vendor on prioritizing support tickets . Identify Implementation risks as early as possible, communicate them to the involved parties and facilitate their mitigation . Ensure timely communication and alerts to the IT stakeholders and business working committee . Coordinate weekly build and release process . Contribute to the enterprise integration initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise back end systems including SAP, Informatica, PFSWeb, SalesForce.com, etc . Manage related vendors, also internal teams, on support and project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices . Coordinate implementation parties, agencies and vendors . Ensure that proposed solutions are aligned with the L’Oreal IT standard and strategy . Stay informed on new digital solution trends and contributes to IT digital strategy development . Share best practices, process framework to the global Demandware initiative . Core Competencies/Professional Requirements. 3 or more years of experience with managing operations and supporting eCommerce Domains . Strong IT vendor management expertise is a must . Ability to interact effectively with internal business teams, at different levels of the organization . Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients/vendors/projects . Ability to successfully function in a fast-paced, deadline-driven environment is a must . Experience in analysis and documentation of technical requirements for eCommerce projects and making sure it adheres to the L’Oreal Governance and Architecture Board Standards . Technology assessment and evaluation skills . Strong problem solving skills . Experience in eCommerce / cosmetic / FMCG / retail industry is preferred . Business analysis skills . Bachelor’s degree required . People management experience a plus . Technical/Professional Requirements. Demandware or any other eCommerce platform . Systems integration – WebService REST, SOAP , Batch, EDI, sFTP . SAP implementation and/or support experience is a plus . HTML, CSS, JavaScript . Exposure to eCommerce / CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos . Familiarity with Atlassian tools such as BitBucket, JIRA and Confluence . General understanding of source control systems such as Git . Social integration technologies around Facebook connect and social sharing . Exposure to mobile, omni–channel technology tools and principles around responsive design, hybrid applications, mobile applications . Cross-Browser testing / functionality . Microsoft Office applications -- Office Suite Project, PowerPoint , Excel, Word, Visio . Passionate about technical support . We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status . If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation support.lorealusa.com. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.