IT Service Analyst - L'Oréal - Cairo

Job description

Requirements:

· CCNA, MCSE is necessary
· CCNP preferred
· ITIL preferred
· Good experience of (AD , DHCP , DNS , File SERVER , SCCM , O365
· Advanced skills of Troubleshoots and resolves technical problems
· Good knowledge
· Good experience with ( Android & IOS )

Job Accountabilities:

· Second line support for end users issues.
· Tracks and monitors all servers’ performance.
· Tracks and monitors Backup of all servers.
· Perform a scheduled check for all servers.
· Implement new network devices.
· Work with time attendance & Access control devices.
· Responsible for the troubleshooting of all “Software & Hardware”
· Manage IT Equipment’s inventory.
· Manage company Dials & Phones.
· Identifies recurring problems and contribute ideas to solve these problems in a better way.
· Monitor service desk for tickets assigned to the queue and perform first-in first-out based on priority.
· Troubleshoot and support in person and over the phone.
· Report issues for escalation.
· Perform hands on fixes for hardware issues.
· Install, test and configure new workstations, peripheral equipment and software.
· Test fixes and new software
· Regular check on meeting rooms equipment’s.
· Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
· Completes projects by coordinating resources and timetables with user departments and data center.
· Manages assigned servers, workstations, and other components including rollout, installation, configuration, and maintenance
· Resolves problems reported for local and wide area networks, personal computers, and networking equipment (switches, routers, etc.)
· Provides answers to complex, high-level IT support issues
· Monitors and measures the performance of the network; reports problems to the appropriate individuals
· Researches, plans, and oversees assigned server, network and telephone system replacements and upgrades
· Maintains documentation of all hardware and software under areas of responsibility
· Establishes and maintains contact with vendors for support and problem resolution
· Assists in creating end-user IT systems documentation and assists in the end-user orientation and training.

· Perform other duties as assigned