Intern- Administrative (HR), ESC/Payroll

Job description

Company Summary/Description:

For more than a century , L’Oreal  has devoted its energy, innovation and scientific excellence solely to one business:  Beauty . A business rich in meaning, it enables all individuals to express their personalities, gain self-confidence and open up to others.  Beauty is our language, a universal language.  Joining L’Oreal means joining our  mission of offering women and men worldwide the best innovation by meeting the infinite diversity of beauty needs and desires all over the world. A company founded on Science, we continually explore new territories and invent products of the future, while drawing inspiration from beauty rituals the world over.  Our formula: Diversity Plus Inclusion equals Innovation and Success . Drawing on the diversity of our multinational teams and the richness and the complementarity of our brand portfolio,  Beauty remains our commitment.   L’Oréal has made the universalization of beauty its project for the years to come , offering beauty for all.  At the heart of our activities lies the ambition to lead by example with high ethical standards and the determination to be seen as a good corporate citizen with goals that are not only business oriented but socially responsible.  As a leader,  we must preserve the beauty of the planet and contribute to the well-being of our employees and of the communities in which we are present. We invite you to explore the opportunities to help us perform this important mission.

Job Summary:

Come and be a part of the exciting and dynamic world of L'Oréal USA as a Human Resources (HR) Intern!  We are currently looking for a 12 month administrative intern to work with our HR team. This extraordinary paid internship opportunity requires a candidate which has graduated with a degree within the last 12 months and is able to work up to 40 hours per week in (enter location).  This internship will provide an opportunity to build a foundational knowledge in HR and learn the beauty industry. The qualified individual will work on challenging projects, learn and be developed by our world class HR team and will gain exposure to our top talent and senior executives. Throughout the internship, the incumbent will also work with multiple HRIS and reporting systems while experiencing hands-on HR generalist tasks.   If you love people, are passionate about beauty and possess an entrepreneurial spirit, this is the role for you!

The Employee Service Center intern will provide Call Center services to the L’Oréal USA and SalonCentric employee population.  The position will be based in the Berkeley Heights, NJ campus.  This role delivers customer service excellence while partnering with Human Resources and Payroll professionals to maintain a best in class service approach. 

PRIMARY FUNCTIONS

-Answer and field incoming calls in the call center environment related to Human Resource (HR) inquires and policy compliance which may include but not limited to FMLA and disability leaves, workers’ compensation, (Paid Time Off) PTO, educational assistance, manager and employee self-service, and compliance

-Candidate will have significant interactions and successfully work with all levels of employees within the organization as well as other internal and external business partners such as Human Resources Information Systems (HRIS), Payroll, Retail store operations, and Total Rewards 

-Process and post workflows in the HRIS system for all employee transactions focusing on data integrity and meeting payroll deadlines

-Coordinate and process leave management cases

-Partner with the HR teams as it relates to day-to-day HR support for the population

-Serve as role model for best in class leave management/HR practices as a shared service resource

-Involvement in day-to-day HR activities

-Involvement with Employee Relations Events

-Partner with internal and external resources to resolve inquiries

This summary describes the general nature of work to be performed and is not an exhaustive list of all responsibilities, duties and skills required of an incumbent in this position

Core business hours for this position are Monday – Friday / 9:00 am – 5:30 pm, but require flexibility

QUALIFIED CANDIDATES WILL:

-Candidates must have received a Bachelor’s degree within the last 12 months OR must have graduated with a Master’s degree within the last 12 months with no gap more than 5 months in education history

-Possess a 3.0 GPA or higher

-Prior internship or office experience preferred

-Have excellent organizational skills, keen eye for attention to detail and proven ability to handle multiple tasks in a fast-paced environment

-Possess strong verbal communication, writing and interpersonal skills along with the ability to form strong cross-functional relationships

-Have demonstrated use of analytical skills – both using tools (ex. Excel, Business Objects, etc.) and problem solving/critical thinking skills

-Strong attention to detail while juggling multiple priorities

-Be self-motivated and have a strong work ethic and sense of confidentiality

-Have a superior “customer service” orientation with ability to escalate issues when appropriate

-Computer proficiency including Microsoft Office Suite of products including Microsoft Office – Excel, Word, PowerPoint and Microsoft Outlook for email, calendar, contacts, scheduling and task management required

-Strong interpersonal, communication (verbal and written), presentation and networking skills

-Demonstrates ability to work in a fast paced environment with composure, as well as independently

-Ability to maintain complete confidentiality of employee records

This position is NON-EXEMPT under FLSA, and is eligible for overtime to be paid in accordance with FLSA regulations after working 40 hours in a weekly period. Need to be flexible to work overtime as requested

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email USApplicationAccommodation@support.lorealusa.com . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.