Sr Associate, Help Desk

Job description

Business Title:

Sr Associate, Help Desk

Requisition Number:

46978 - 26

Function:

Business Support Services

Area of Interest:

Information Technology

State:

GA

City:

Atlanta

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Help Desk to join our Digital Nexus technology organization.

Responsibilities:

·  Deliver application/technology support within National Support Center (NSC) Help Desk and knowledge share with other NSC staff for all KPMG applications
·  Provide ticket handling of Microsoft office applications and 3rd party applications to meet all service level agreements for the Risk support team, and as an individual
·  Handle unexpected application Outages
·  Investigate and implement continuous improvements effort for existing internal procedures or processes
·  Coordinate training of technology support personnel in new technologies, processes, applications or projects
·  Design, coordinate, develop and provide feedback on technical documentation for all NSC personnel via quality guidelines

Qualifications:

·  Minimum three years of experience in a Service Desk environment
·  Bachelor's degree from an accredited college/university or equivalent work experience
·  Self-starter and able to work well in an individual role as well as lead with minimal direction; ability to meet deadlines
·  Ability to perform ticket analysis and intermediate knowledge of Windows, browsers, MS Office, Active Directory, familiarity with mobility (i.e. RSA, VPN, Mobil Iron, Device troubleshooting), voice/video tools (i.e. Skype, Webex) and basic network troubleshooting (Wi-Fi issues, home networking)
·  Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members
·  Ability to adhere to rotational shift schedule and willingness to serve as on-call contact during overnight/weekends, and work overtime during peak times

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Theattached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL:

5

GF:

15310